Global CRM (customer relationship management) revenue grew 12.5 percent last year to US$18 billion, a rate three times that of all enterprise software segments on average, as companies look to acquire more business and serve existing customers better...
Salesforce.com, a pillow manufacturer and an employee of the pillow maker are caught up in a complex three-way legal battle, with a US$125,000 American Express bill and an allegedly failed software implementation at the center of the dispute.
Salesforce.com is taking steps to combine its acquisitions in social media monitoring and social advertising with its core CRM (customer relationship management) software through a new product called Social.com.
Salesforce.com is giving customers and partners access to a new set of tools and services for building mobile applications on its cloud platform.
Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming "social intelligence" capabilities that will allow users to find information through new Topics and Expertise categories.
Microsoft is hoping to shove aside rivals such as Salesforce.com and Oracle in the CRM (customer relationship management) software market by linking its own Dynamics CRM application with new capabilities for marketing automation and social media anal...
Salesforce.com will upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for the first time for Android on Tuesday, delivering in both new capabilities to integrate them with its main CRM software.
Oracle first announced its Social Relationship Management product family several months ago at OpenWorld, but has now taken steps to actually integrate the components of the product set, which it gained through a number of acquisitions over the past ...
CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world this year and next, according to newly released data from analyst firm Gartner.
Salesforce.com CEO Marc Benioff has laid out a new strategic and thematic direction for his company, saying that its goal will now be to help clients become "customer companies," with the end result being greater success.
Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the rampant rise of mobile devices both in the consumer and business worlds.
Oracle has laid in out in detail how it intends to compete with the likes of Salesforce.com in the highly competitive arena for next-generation marketing software.
Salesforce.com is hoping to give its Marketing Cloud product line a fresh boost with a new social advertising platform for Twitter.
Insufficient documentation on how to performance-tune a legacy Ruby on Rails stack led to a highly publicized complaint from one of the largest customers of Salesforce.com's Heroku PaaS (platform-as-a-service), Heroku has acknowledged.
One of the largest customers of Salesforce.com's Heroku has charged that the performance of the platform as a service (PaaS) has degraded since Heroku re-engineered the way in which it queues work jobs.
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