Application Performance Management - The end user is king
Managing enterprise IT is no simple task. However, when it comes to critical applications and capabilities that impact end users and influence business results, the need for visibility into and across IT systems is critical. A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM essentially creates a best-practice model that helps organizations focus on end-to-end monitoring, measuring and resolution of end-user problems. Read on.
CEOs frequently face difficult decisions, but choosing a unified communications (UC) system that is simple to deploy, manage and use should not be one of them. This whitepaper details the benefits of a UC service for end-users, business decision makers and IT. Download whitepaper »
In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience. Download whitepaper »
This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer. Download whitepaper »
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GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.