White Papers: ClickSoftware Technologies




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Addressing the Challenges of Workforce Management - Any Industry, Any Device, Wherever You Go
By ClickSoftware Technologies | 23/11/2011
Four trends continue to drive changes in the field service market: an increased focus on workforce optimization, improved service quality levels, a move to more flexible software models (for example, software as a service or cloud), and wireless mobility. Read on.
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Case Study: APX Alarm
By ClickSoftware Technologies | 18/2/2011
Find out how APX Alarm Improves Customer Service and Delivers Substantial Operational Savings with Automated Scheduling and Mobility Solution.
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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands
By ClickSoftware Technologies | 28/11/2011
Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.
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Mobile Enterprise Solutions: Mobility Suite and the Sybase
By ClickSoftware Technologies | 18/2/2011
The purpose of this paper is to identify the components of a typical mobile enterprise solution, and to define the role each of them provides the user.
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Ten common mistakes to avoid when selecting and deploying a mobile solution
By ClickSoftware Technologies | 28/11/2011
Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.
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The A to Z of Mobile Workforce Scheduling Optimisation
By ClickSoftware Technologies | 28/11/2011
For organisations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimised scheduling solution. Read on.
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