White Papers: Shoretel


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From Voice Over IP To Unified Communications Simplify System Management
By Shoretel | 2/5/2011
In this paper, we examine the impact that different starting points on modern communications system management, consider the possible advantages of delivering voice over IP (VoIP) and unified communications (UC), and examine what can be achieved through the level of holistic management available only from a communications solution that is IP-based by design.
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Demystifying Unified Communications
By Shoretel | 2/5/2011
Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.
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Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction
By Shoretel | 10/2/2011
This paper examines the impact of ineffective communication between the contact center and experts and how it can lead to lost opportunities or lower customer satisfaction. It also looks at how unified communications (UC) tools help solve these issues, and ultimately help increase customer satisfaction.
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IP Telephony: Reliability You Can Count On
By Shoretel | 10/2/2011
One of the fundamental design goals of the Internet was to achieve an unprecedented level of communications network resilience. As a result, packet-switched networks fundamentally enable fault tolerance, adaptive routing, and disaster recovery, so it is quite possible—and can be quite cost-effective—to build IP-based communications systems that are more reliable than circuit-switched PBX platforms. The key is to start with the right foundation. Read on.
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The Case Against Complexity
By Shoretel | 10/2/2011
The root cause of IT complexity in business is easily identifiable, and its elimination from IT systems, including those concerning IP telephony, is highly plausible. Yet, extenuating factors among leading technology providers remain an obstacle. Read on.
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ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.
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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
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