Whitepapers


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Managing your network in the era of the ‘internet of everything’
By UXC | 25/8/2014
Over recent years, network devices have evolved way beyond their traditional role of just ‘directing traffic’. This whitepaper argues that the convergence of different technologies within the same device calls for new thinking about network management. • The introduction of new devices and advanced infrastructure has made the work of enterprise network management teams more complex • Servers, storage, operating systems and applications were the responsibility of other teams, but thanks to the converged infrastructure and new technologies, the roles of teams are blurring • Getting and keeping today’s application performance systems optimally tuned calls for high levels of network, hardware, software and application skills
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Moving from the workplace of today to the workspace of tomorrow
By UXC | 25/8/2014
The megatrends of consumerisation are forcing organisations to adapt. This whitepaper looks at why enterprise mobility programs must be underpinned by a solid strategy to reap the benefits of this disruptive technology and avoid the pitfalls. • While most global analyst firms report Enterprise Mobility as a critical initiative, the majority of businesses do not have a comprehensive strategy in place • Organisations should take a selective approach to adopting disruptive technologies , aligning their cultural needs, business imperatives and IT requirements • IT departments have to support a constantly evolving, fragmented operating system environment and device landscape
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The contribution of DevOps to ICT service management
By UXC | 25/8/2014
UXC Connect’s Jesmond Psaila says that DevOps can do for IT operations what Agile did for software development. This paper demonstrates how, by combining both approaches, you can significantly improve operational efficiency and time-to-market. • Marketing and development teams want to constantly change or increase functionality, while IT operations teams want to keep the environment as stable as possible • Agile software development and virtualisation have not solved the time-to-value problem faced by marketing and IT operations teams • Recent movements in DevOps aim to address and redefine a more agile service management platform, while new tools have vastly improved functionality to configure and automate common processes
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Outsourcing by Financial Services Companies: Impact of the OCC and FRB Guidelines
By UXC | 25/8/2014
Outsourcing has become a critical component of management of financial institution operations. Consequently, the Office of the Controller of the Currency (OCC) and the Federal Reserve Board (FRB) recently issued guidance on how financial institutions should manage third-party risks. • Institutions are outsourcing increasingly complex and sensitive banking and financial operations to third parties • The guidance issued by each agency has particular relevance to outsourcing transactions and provides companies with a roadmap of the key areas of concern to regulators • Many of the suggestions in the OCC and FRB guidance concern provisions of outsourcing agreements where vendors often push back
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Outsourcing your ICT won’t save you money
By UXC | 25/8/2014
A lot of ICT outsourcing arrangements go off the rails, failing to achieve the financial objectives of one of the parties to the arrangement. This report discusses why ICT outsourcing arrangements rarely reduce the real costs for an outsourcing client without a significant change of scope or quality of service. • There are plenty of intangible benefits to be gained from outsourcing that don’t always translate into hard dollars • CFOs and CEOs may demand ICT cost reductions, and CIOs may be genuinely trying to meet these demands, but the underlying and real reason why companies go to outsourcing lies in other areas • This paper provides examples of how outsourcing ICT infrastructure can change the way you do business
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Can you build true innovation into outsourcing contracts?
By UXC | 25/8/2014
True innovation isn’t achieved by technology alone. This paper looks at the nature of innovation and how difficult it can be to recognise, let alone embed within your ICT outsourcing arrangements, and offers better ways of enabling true business innovation. • A Deloitte survey of 5000 young leaders found that 78% of ‘millennials’ cited innovation as one of the top three purposes of business • Only 58% of the young leaders from Australia believed they work in an innovative organisation and just 46% felt their organisation helps them to be innovative • Clauses in ICT outsourcing contracts relating to innovation are typically both extremely limiting and impractical to deliver.
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CIO focus turns to innovation
By UXC | 25/8/2014
Organisations have the option to manage IT internally or outsource to a third-party provider. This paper discusses new research by Telsyte into how Australian organisations are using ICT outsourcing to support innovation. • In October 2013 Telsyte surveyed more than 450 Australian CIOs, CEOs and IT decision makers on their outsourcing strategies for 2014 • Outsourcing is a key feature of businesses that have a focus on innovation • Organisations that engage in outsourcing arrangements are more likely to spend greater than 25% of their IT budget on innovative projects
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Taking the pain out of supporting diverse technologies
By UXC | 25/8/2014
In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements
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CIO focus turns to innovation
By UXC | 25/8/2014
Organisations have the option to manage IT internally or outsource to a third-party provider. This paper discusses new research by Telsyte into how Australian organisations are using ICT outsourcing to support innovation. • In October 2013 Telsyte surveyed more than 450 Australian CIOs, CEOs and IT decision makers on their outsourcing strategies for 2014 • Outsourcing is a key feature of businesses that have a focus on innovation • Organisations that engage in outsourcing arrangements are more likely to spend greater than 25% of their IT budget on innovative projects
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Pathways Express | Specialised one-day CIO designed and delivered program
By CIO Executive Council | 21/8/2014
Pathways Express is a one-day intensive learning and development program for senior ICT executives. It is designed to equip participants with the skills and competencies required to more effectively manage the demands and complexities of contemporary businesses. The program brings together ‘real world’ best practices, thought leadership and business insights to help today’s ICT professionals deliver higher value into their organisations and position themselves as tomorrow’s business leaders.
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Kathy Cassidy

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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

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For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

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The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

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The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

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My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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