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Omni-Channel Customer Service Demands the Intelligent Contact Centre
By KANA Software | 23/4/2014
In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.
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Don’t Rip and Replace - Wrap and Renew!
By KANA Software | 23/4/2014
The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way.
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Empowering Modern Finance - The CFO as Technology Evangelist
By Oracle | 16/4/2014
The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
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Modernize Your Business with Oracle ERP Cloud
By Oracle | 16/4/2014
If your business has plans that include aggressive growth and aspires to be a best-in-class organization, your IT systems and applications need to be up to the task. Homegrown solutions or outdated software can hamper the execution of your strategic vision. If your IT infrastructure and maintenance costs are affecting your ability to stay competitive, then a cloud-based enterprise resource planning (ERP) suite is well worth exploring. This eBook explores the core components of a cloud-based ERP solution that delivers enterprise-class software without sacrificing functionality or changes to business processes and with no additional cost for infrastructure and complicated integrations.
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ERP in the Cloud and the Modern Business
By Oracle | 16/4/2014
Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. View IDC’s White Paper ERP in the Cloud and the Modern Business, written by Mike Fauscette, Group Vice President, Software Business Solutions, IDC, to review IDC CloudTrack Survey findings, gain expert insight into the challenges and opportunities the cloud presents, and determine which deployment option could provide the biggest benefits for your organization. View the White Paper to discover: How to run your business more effectively in the cloud; How to choose the right deployment model for your ERP solutions; How new technologies create opportunities to innovate, giving you that competitive advantage
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Oracle Fusion Financials Cloud Service
By Oracle | 16/4/2014
Modern organizations are under intense pressure to provide accurate, reliable, and speedy financial information to business decision-makers. Furthermore, complying with global standards has become more of a headache than ever before. How do you know if financial management in the cloud is right for you? This data sheet takes an inside look at Oracle Fusion Financials Cloud Service, exploring key product features as well as financial management benefits your organization can realize quickly, including: Lower transaction processing costs and fewer data entry errors; Automated financial processing; Effective management control; Real-time visibility to financial results; Improved compliance; and more Get everything you need to meet financial compliance and improve your bottom line.
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Cloud for Business Managers in Midsize Organisations: the Good, the Bad & the Ugly
By Oracle | 16/4/2014
Read this independent research report to learn how business managers around the world are using Cloud applications. Discover the top motivations for adopting the Cloud, the most common problems and recurring pitfalls; common barriers to Cloud application integration and the consequences of security breaches and compliance issues.
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The Death of Windows XP
By IDG | 9/4/2014
Microsoft has now ended its support for Windows XP, which means that a security sinkhole will likely open and gradually widen, threatening hundreds of millions of PCs worldwide in homes, companies, government agencies and schools. Along with the Y2K bug, Windows XP’s support termination is one of the computer industry’s most publicised -- and most ignored -- deadlines, towards which many business and IT managers have taken a curiously casual attitude. The implications could be dire for those organizations that continue to use Windows XP, a decrepit operating system Microsoft.
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Case Study: Steel Blue
By Epicor | 9/4/2014
Read how Perth-based safety footwear manufacturer, Steel Blue, was able to cut costs with shipping and improve efficiency while meeting the growing demand for their products as they expanded their national and export markets and increased their local market share, all thanks to a new ERP system.
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Case Study: ETEL Limited
By Epicor | 9/4/2014
Read how ETEL Limited, a pioneering design and manufacture business in New Zealand, managed to perfect their expansion into new markets by utilising an ERP system to support growth and provide “one source for truth” accessible to the entire organisation.
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Kathy Cassidy

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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

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The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

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My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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