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Information Management
By Optimation | 1/4/2014
Valuable data can be a needle in a haystack, but by leveraging the value in existing information assets, organisations can generate real and achievable gains in revenue generation, IT investments and productivity gains. This whitepaper discusses how Information Management (IM) is a multi-faceted discipline that can be employed to meet or exceed your business objectives.
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Information Management
By Optimation | 1/4/2014
Valuable data can be a needle in a haystack, but by leveraging the value in existing information assets, organisations can generate real and achievable gains in revenue generation, IT investments and productivity gains. This whitepaper discusses how Information Management (IM) is a multi-faceted discipline that can be employed to meet or exceed your business objectives.
Download this now


PCI DSS v3.0 - Compliance Guide
By Rapid7 | 31/3/2014
Due to a lack of consumer confidence and a subsequent drop in sales, all entities that handle credit cardholder information are being challenged to adopt more effective data protection measures. This paper provides information on available tools to help validate compliance with the latest version of the Payment Card Industry Data Security Standard (PCI DSS).
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Using an Expert System for Deeper Vulnerability Scanning
By Rapid7 | 31/3/2014
This paper serves security professionals interested in better techniques for finding vulnerabilities, who have a solid understanding of networking principles and familiarity with the concepts related to hacking, vulnerabilities, and exploits. Read on for an in-depth view of the use of expert systems to achieve accurate and detailed vulnerability results.
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Top 20 Critical Security Controls - Compliance Guide
By Rapid7 | 31/3/2014
Simply being compliant is not enough to mitigate attacks and protect critical information. Organizations can reduce chances of compromise by shifting away from a compliance-driven approach. This guide provides the Top 20 Critical Security Controls (CSCs) developed by the SANS Institute to address the need for a risk-based approach to security.
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The Inner Circle Guide to Multichannel Customer Contact
By Oracle | 27/3/2014
This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.
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What Services Managers Need to Know to Drive the Cloud
By Oracle | 27/3/2014
Find out how customer service leaders in 17 countries are using cloud applications to better understand their customers, offer more personalization across channels, and enable their organizations to deliver great customer service.
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Oracle Service Cloud Integration with Oracle Siebel Service
By Oracle | 27/3/2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
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How to Transform Your Mobile Customer Care Strategy
By Oracle | 27/3/2014
It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.
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Customer Experience Metrics and KPIs
By Oracle | 27/3/2014
Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.
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