White Papers: Cloud


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Deploying Customer Service in the Cloud
By Oracle | 17/10/2013
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
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Empowering Modern Finance - The CFO as Technology Evangelist
By Oracle | 16/4/2014
The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
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ERP in the Cloud and the Modern Business
By Oracle | 16/4/2014
Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. View IDC’s White Paper ERP in the Cloud and the Modern Business, written by Mike Fauscette, Group Vice President, Software Business Solutions, IDC, to review IDC CloudTrack Survey findings, gain expert insight into the challenges and opportunities the cloud presents, and determine which deployment option could provide the biggest benefits for your organization. View the White Paper to discover: How to run your business more effectively in the cloud; How to choose the right deployment model for your ERP solutions; How new technologies create opportunities to innovate, giving you that competitive advantage
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Evolving Threats Demand; New Approaches To Security
By Akamai | 28/10/2013
As the world becomes increasingly hyper-connected, the opportunities for innovation and new business models are virtually limitless. However, with so much business-critical information at stake, the need to protect a company's IT assets is more important than ever before. This paper aims to profile the emerging players who comprise today’s emerging threat ecosystem; today's trends and the latest insights into the future.
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Forbes: The Secret Sauce of Oracles Commercial Success
By Oracle | 27/3/2014
Forbes Article: Oracle Sales Cloud is the Secret Sauce Behind Oracle's Success Read how Oracle Sales Cloud helped Oracle increase annual revenue to $37 billion.
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Google+ Guide
By Oracle | 27/3/2014
From “hangouts” to “communities,” Google+ has a lot to offer to brands looking to engage audiences and refine their strategies on this social platform. The Google+ Update, by Oracle Social Cloud (#OracleSocial), includes an overview of new features and functionality, user demographics, industry trends, and a review of best practices that will help increase the likelihood of user engagement and aid in a brand’s success in this channel.
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How to Socially Enable Your Contact Centre
By Oracle | 17/10/2013
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
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How to Transform Your Mobile Customer Care Strategy
By Oracle | 27/3/2014
It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.
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Instagram Guide
By Oracle | 27/3/2014
Who are the top 10 brands on Instagram, and what are their secrets to success with visuals—image and Video—in this white-hot platform? What might 12,000 likes per second mean for YOUR brand? In this PowerPoint-styled tutorial, Oracle Social Cloud (#OracleSocial) offers up break-through examples of how brands are leveraging the editing and embedding capabilities of Instagram to engage loyalists and potential customers. Lessons from perennial innovators like Nike, MTV, Starbucks, Burberry, Red Bull, Ben & Jerry’s, Whole Foods and Ford, as well as upstarts like Lu Lu Lemon and Free People, SHOW rather than tell you how embedding + 15-seconds of video and eye-catching, engaging images can rock your marketing world.
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Is your data centre growing too complex for your backup?
By Symantec | 5/12/2013
Backing up data today is growing more complex - and in an era of virtualisation, big data and cloud deployments, it can be difficult to maintain control over your data, resulting in loss and downtime. This hour-long webcast features expert commentary on navigating the complexity of backing up a heavily virtualised infrastructure; simplifying your backup software and hardware ecosystem; reducing the cost of backing up your organisation’s data, and modernising your backup infrastructure with integration. The presentations will conclude with an interactive Q&A session.
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