White Papers: Customer Experience


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Oracle Service Cloud Integration with Oracle Siebel Service
By Oracle | 27/3/2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
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Customer Experience Metrics and KPIs
By Oracle | 27/3/2014
Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business.
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Creating a Superior CX Online
By Oracle | 27/3/2014
Learn how the federal government is taking notice of lessons learned in the private sector because it's beginning to understand that citizens are also consumers—and as such, are looking for the same streamlined experience they get elsewhere online when interacting with the government.
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2013 Trends to Watch: Customer Experience and Interaction
By Oracle | 27/3/2014
Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use new multichannel applications as your customer service solution.
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GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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