Today’s customer experience management (CEM) programs require the involvement and collaboration of all key stakeholders within the enterprise. Aberdeen Group believes that two of these stakeholders are the CIO and CMO, and they must be aligned to drive superior customer and corporate value.
The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way.
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
Learn how the federal government is taking notice of lessons learned in the private sector because it's beginning to understand that citizens are also consumers—and as such, are looking for the same streamlined experience they get elsewhere online when interacting with the government.
Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use new multichannel applications as your customer service solution.
Most Popular Reviews
- 1 Huawei P9 review: lifting photography to another level... sometimes.
- 2 Sony Xperia Z5 Premium review: Is the world ready for a 4K phone?
- 3 D-Link Taipan AC3200 Ultra tri-band modem-router review
- 4 Dell XPS 13 (2016) review: Making the very best Ultrabook
- 5 Microsoft Surface Book review: The verdict on Microsoft's first notebook
Join the PC World newsletter!
Best Deals on PC World
Latest News Articles
- Skype is getting infused with conversational “bots”
- Anonabox promises a portable, streamlined way to use Tor to hide your online tracks
- LinkedIn aims to make email more professional, with LinkedIn Intro
- 5G will have to do more than send speed up your phone, Ericsson says
- Wireless world record: Researchers transfer data at 100Gbps through the air
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- FTBusiness Analyst - Clinical SystemsSA
- CCProgram Test ManagerNSW
- CCTechnology and Security ArchitectACT
- CCSAP ABAP - Senior developerVIC
- CCBusiness AnalystVIC
- FTIT Support Analyst (Renewal Contract)Asia
- CCIT Change Coordinator / AnalystNSW
- CCSenior Developer - AWS Cloud HSMNSW
- FTSoftware Services Team LeaderNSW
- CCApplication Support Analyst and Database AdministratorNSW
- FTSystems Analyst - ERPNSW
- CCSoftware & Hardware Asset Management - 2 rolesNSW
- CCWeb/Mobile Developer (Android)WA
- CCSAP Business Analyst - FinanceNSW
- CCImplementation ManagerNSW
- CCContract Analyst Programmer (JAVA/J2EE/SQL) 160616/AP/185Asia
- CCLead UX DesignerNSW
- CCContract Analyst Programmer (JAVA/SQL) 160617/AP/623Asia
- CCSenior Project Delivery ManagerACT
- CCOrganisational Change ManagerVIC
- FTDynamics AX Functional ArchitectNSW
- FTProject CoordinatorQLD
- CCApplication Support Analyst and Database AdministratorVIC
- CCProject CoordinatorNSW
- CCTenable Security - Technical ConsultantVIC