Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.
Read here how Crazy John’s chose Sword Ciboodle to provide their contact centre and retail stores with a comprehensive and consistent view of all customer information across all service channels. Integration to more than 25 backend systems provide real-time payment processing at point of sale, and fully leverage existing technology investment. Operational dashboards optimise business decision making capability, giving management a dependable view of actual as well as pipeline sales. Driven by Sword Ciboodle’s agility, Crazy John’s can now add new mobile virtual network operator partners and uniquely branded and bundled product suites. Read on.
It isn’t unusual for SAP ERP owners to feel pangs of buyer’s remorse. It’s not that the data collected isn’t useful or that the process automation doesn’t help. But any large implementation of an ERP system is a two-step process. First, the software must be configured and implemented and the whole company must start using it. For most companies, this process, however unpleasant or painful, leads to a better situation. Read More.
As IT’s traditional role of providing infrastructure services is evolving to acting as a broker and consumer of other services from third-party cloud environments, IT performance will quickly result on delivering the right service from the right place at the right time. As IT can extend its existing premises-based best practice to external cloud providers, it can ensure that the process is done according to company policies with little disruption to existing operations. Click to find out more.
Driven by the growth and the adoption of run book automation, broader uses of IT process automation (ITPA) promise to mitigate IT operations risk, reduce costs, reduce complexity and increase operational efficiency. ITPA should not only be viewed as an add-on to existing tools, and it shouldn't be seen as just another IT management tool. But, rather it is a new IT operations management paradigm requiring new skills, organisational design, investment and support. Unless it is upfront in its architecture, it will result in unrealised value, additional costs and complexity. In this whitepaper, we provide best practices to ensure that automation value is achieved. Download now.
Just about everything is going mobile, in order to drive efficiency and generate more revenue. Importantly, mobile business apps and mobile enterprise apps have the potential to transform organisations. In this whitepaper, we discuss key mobile trends and analyses how financial services organisations must change their IT application development, testing, and management methodologies while extending their services to multi-client mobile environments and leveraging both Native and Mobile‑oriented Web apps. Click to download.
Whether you want to map directions, find a restaurant, look up your flight details, see where your next meeting is, or just check your email, chances are you do it on your smartphone. Just about everything is going mobile. Industries such as retail and financial services are going mobile to increase efficiency and generate more revenue. Mobile business apps and mobile enterprise apps have the potential to transform organisations. This whitepaper discusses key mobile trends and analyses how financial services organisations must change their IT application development, testing, monitoring, and management methodologies while extending their services to multi-client mobile environments, leveraging both Native and Mobile‑oriented Web apps. Read now.
IT organizations around the globe are in search of technological solutions that address their increasingly complex business challenges. Many of these challenges have come from the need for instant gratification from highly mobile, interactive, and always-connected consumers and users. Organisations are transforming their traditional IT models into an optimal blend of private and public cloud services along with traditional IT to achieve greater organisational agility, flexibility, and cost-efficiency. Click to find out how!
Now that the dust has settled from the initial cloud excitement, IT's main task in delivering reliable services in a cost-effective way remains unchanged. However IT services are expected to consume services from in-house IT departments the same way they do from cloud providers - with their speed, agility and flexibility. In this whitepaper, we look at how others meet this demand. Click to download!
Over the past few years, managing data centre environments has become one of the most costly functions of IT, with over 70% of budgets going toward the management of existing systems. While IT teams are under more pressure than ever to reduce costs and risks while delivering increasing value to the business, find out how to deliver on conflicting expectations. Click to Download!
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