White Papers: Telecommunications

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Avaya Deploys the Avaya Desktop Video Device with the Avaya Flare® Experience

By Avaya | 6/2/2012

A revolutionary new video collaboration device, the Avaya Desktop Video Device has been making waves in the communications industry ever since Avaya introduced the product in the fall of 2010. Avaya’s own employees have been among the earliest users and have seen first-hand how the product can improve collaboration and make people more efficient and effective. Read more.

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Blurring boundaries: The disappearing gap between work and home life

By Clearswift | 28/11/2011

Call it multi-tasking, life-splicing or bleisure but increasingly, fuelled by advances in technology, employees are blurring the boundaries between home and work. ‘Generation Standby’ employees, never truly ‘switched off’ and always ready to be called upon, are now enjoying, and expecting, greater levels of flexibility and mobility than ever before. Read on.

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Case study: Robinson Legal integrates an all-in-one unified communications and collaboration (UCC) solution

By Aastra | 28/2/2012

A 5-year old analogue telephony system used by law firm Robinson Legal was costing $36,000 annually in call line and rental charges yet the phones were only being used to make, take and transfer calls without the multi functional benefits available from unified communications and collaboration. Learn how Robinson Legal selected a highly flexible telephony solution that integrated voice, e-mail, text, and faxes and mobile devices – all accessible from just one call number.

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No Bull - What Customers Should Expect from Cloud Services

By Blue Central | 15/11/2011

This paper describes how a cloud Services User achieves the true benefits of cloud services and sends warning messages to the providers, hosting companies and telecommunications firms. It also provides clues on how a customer can gain better value from services offered by the new cloud companies and Hosting businesses.

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Ten common mistakes to avoid when selecting and deploying a mobile solution

By ClickSoftware Technologies | 28/11/2011

Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.

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The A to Z of Mobile Workforce Scheduling Optimisation

By ClickSoftware Technologies | 28/11/2011

For organisations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimised scheduling solution. Read on.

White Papers: Telecommunications

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