White Papers: UC




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ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.
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Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011
This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.
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Demystifying Unified Communications
By Shoretel | 2/5/2011
Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.
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Enterprise Communications: The Next Decade
By Avaya | 13/5/2011
Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today’s infrastructure and operations (I&O) leaders need to understand 10 emerging trends that will influence enterprise communications. These include technology innovation for multimodal communications and collaboration, business imperatives for worker real-time connectivity, and enhanced cloud services for lower cost delivery of applications.
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GETTING SOCIAL – A PLAN FOR COLLABORATING SUCCESSFULLY WITH CUSTOMERS AND COLLEAGUES
By Avaya | 13/5/2011
Corporate use of social networking is not just about connecting with customers in new ways. Deploying a well thought out social media strategy can change the way your organisation collaborates internally and even have an impact on the bottom line. But once you’ve started, steps need to be taken to ensure the task doesn’t become overwhelming...
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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
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IDC VENDOR SPOTLIGHT: Harnessing the power of enterprise collaboration and communications
By AlphaWest | 28/4/2011
This IDC Vendor Spotlight analyses emerging trends related to business drivers and technology evolution of enterprise collaboration and communication in Australia. The study takes a look at the business and organisational challenges facing C-suite executives, including the CIO and other IT decision makers, and the potential for tapping these trends for considerable positive gain. We also discuss the role of the portfolio of solutions offered by the partnership between Cisco, Alphawest and Optus in this market segment.
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NEWS AND VIEWS ON REAL-TIME UNIFIED COMMUNICATIONS
By Avaya | 13/5/2011
Avaya Crashes the Video Party
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SHOULD UNIFIED MESSAGING STILL BE A KEY PART OF YOUR UNIFIED COMMUNICATIONS STRATEGY?
By Avaya | 13/5/2011
Unified Messaging (UM) may not be the most fashionable topic at the moment – yet the productivity gains it can provide remain undiminished. Organisations thinking about implementing Unified Communications (UC) need to think carefully about how UM fits into their overall communications plan, as well as how they will integrate and rollout new services.
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Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction
By Shoretel | 10/2/2011
This paper examines the impact of ineffective communication between the contact center and experts and how it can lead to lost opportunities or lower customer satisfaction. It also looks at how unified communications (UC) tools help solve these issues, and ultimately help increase customer satisfaction.
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