White Papers: business




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Lustratus report ‘Comparing BPM from Pegasus, IBM and TIBCO’
By IBM | 28/2/2012
There are a number of BPM solutions in the marketplace. This report compares three suppliers with quite different approaches: Pegasystems, IBM and TIBCO, and assesses each offering based on the time to value, TCO implications, risk and broader value potential.
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Business Process Management (BPM) for Dummies
By IBM | 28/2/2012
Business Process Management (BPM) can help improve an organisation’s efficiency, agility and profitability. BPM for Dummies provides straightforward information on how to get started on changing the way your organisation operates so it can better meets the needs of your clients.
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Why performance management? A guide for the midsize organisation
By IBM | 21/2/2012
Midsize organisations are uniquely positioned to take advantage of a performance management approach to business. Compared with larger companies, they have more agility to bring information and people together and respond faster to changing market conditions. With one performance management solution, midsize companies can turn disconnected data into information, turn information into valuable insight and turn insight into action.
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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands
By ClickSoftware Technologies | 28/11/2011
Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.
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Visual Collaboration: Boost Employee Productivity and Drive Customer Interaction
By Alcatel-Lucent | 26/10/2011
This white paper will detail the changing nature of business communications today; outline the benefits of video conferencing in supporting advanced collaboration; detail the business and integration considerations companies must weigh before deploying a new solution; and offer best practices for choosing, implementing and supporting a complete visual collaboration solution.
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Storage Virtualisation - What to Know and What to Look For
By Hitachi Data Systems | 14/9/2011
All too often in IT generally—and in storage infrastructures specifically—there’s a tendency for an “assumption gap” to exist. This paper is an attempt to close that gap; in a pragmatic and accessible manner, it covers the real value of storage virtualisation (from both business and IT perspectives) and offers explanations of the varying storage virtualisation approaches with advice on how to make a technology and vendor decision.
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Building Virtualised Datacenters and Private Clouds: The Critical Role of Unified and Converged IT Infrastructure
By Hitachi Data Systems | 14/9/2011
One of the key strategies that IT teams are pursuing to reduce capital costs while boosting asset utilisation is the transition to highly virtualised data centers. IDC finds, however, that expectations for further boosts in IT asset use and operational efficiency often fail to materialise due to overloaded storage and data network facilities, overprovision of storage capacity, and a quantum leap in storage/network administration workloads. In combination, these problems can quickly overwhelm any hoped for benefits as the scope of virtual server deployment expands.
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Learn How To Do More With Your Content
By OpenText | 2/5/2011
Your content is one of your most valuable assets, but the explosion of information makes content difficult to manage and poses risks and costs to the business. This whitepaper looks at the key business drivers for enterprise content management today. Read on.
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OVUM TECHNOLOGY AUDIT: HP Application Lifecycle Management
By HP | 23/2/2011
HP Application Lifecycle Management (ALM) 11 is a significant release from HP Software, and a substantial element in its Business Technology Optimization portfolio. While many new products have been added to the portfolio, the key release is the ALM integration platform that binds HP Quality Center (QC) and HP Performance Center together, and the addition of an Agile project management tool to provide HP’s first organic solution for the development management ALM segment.
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ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.
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