White Papers: business

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Visual Collaboration: Boost Employee Productivity and Drive Customer Interaction

By Alcatel-Lucent | 26/10/2011

This white paper will detail the changing nature of business communications today; outline the benefits of video conferencing in supporting advanced collaboration; detail the business and integration considerations companies must weigh before deploying a new solution; and offer best practices for choosing, implementing and supporting a complete visual collaboration solution.

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Customer Success Story - RWWA safeguards wagering revenues with IT service assurance

By CA Technologies | 16/3/2012

RWWA's betting systems are its main source of revenue. When the organisation embarked on a major IT modernisation programme, it needed to ensure that its new online betting platform remained highly available. Read this case study.

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Application Performance Management - The end user is king

By CA Technologies | 16/3/2012

Managing enterprise IT is no simple task. However, when it comes to critical applications and capabilities that impact end users and influence business results, the need for visibility into and across IT systems is critical. A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM essentially creates a best-practice model that helps organizations focus on end-to-end monitoring, measuring and resolution of end-user problems. Read on.

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The Big Six: The CIO Executive Council’s Frameworks for IT Value and Leadership

By CIO Council | 14/3/2012

This overview of six of the CIO Executive Council’s most important pieces of intellectual capital represents the thought leadership of literally hundreds of global CIOs spanning over half a decade. It is intended to convey the Council’s position on the current and future CIO role and the value that IT should be creating for the enterprise. We hope that it offers the IT community an intriguing and comprehensive roadmap for continued success.

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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands

By ClickSoftware Technologies | 28/11/2011

Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.

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How Will CIOs Meet Growing Security Threats

By EMC | 19/9/2012

When it comes to protecting enterprise data, CIOs and CSOs are at a crossroads. The complexity and prevalence of security threats continue to grow, bolstered by consumer IT and mobility. The business requires and expects total freedom and choice in technology, yet risks come from any number of places: users at their desks, users working from many different mobile devices and unsecured networks, and users downloading applications at will from the Web. Hackers still have many more opportunities to grab enterprise data and are getting smarter by the day. Given the pace of change in our Web-based mobile world, who knows what next month will bring? To learn more read on.

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Storage Virtualisation - What to Know and What to Look For

By Hitachi Data Systems | 14/9/2011

All too often in IT generally—and in storage infrastructures specifically—there’s a tendency for an “assumption gap” to exist. This paper is an attempt to close that gap; in a pragmatic and accessible manner, it covers the real value of storage virtualisation (from both business and IT perspectives) and offers explanations of the varying storage virtualisation approaches with advice on how to make a technology and vendor decision.

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Building Virtualised Datacenters and Private Clouds: The Critical Role of Unified and Converged IT Infrastructure

By Hitachi Data Systems | 14/9/2011

One of the key strategies that IT teams are pursuing to reduce capital costs while boosting asset utilisation is the transition to highly virtualised data centers. IDC finds, however, that expectations for further boosts in IT asset use and operational efficiency often fail to materialise due to overloaded storage and data network facilities, overprovision of storage capacity, and a quantum leap in storage/network administration workloads. In combination, these problems can quickly overwhelm any hoped for benefits as the scope of virtual server deployment expands.

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OVUM TECHNOLOGY AUDIT: HP Application Lifecycle Management

By HP | 23/2/2011

HP Application Lifecycle Management (ALM) 11 is a significant release from HP Software, and a substantial element in its Business Technology Optimization portfolio. While many new products have been added to the portfolio, the key release is the ALM integration platform that binds HP Quality Center (QC) and HP Performance Center together, and the addition of an Agile project management tool to provide HP’s first organic solution for the development management ALM segment.

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Lustratus report ‘Comparing BPM from Pegasus, IBM and TIBCO’

By IBM | 28/2/2012

There are a number of BPM solutions in the marketplace. This report compares three suppliers with quite different approaches: Pegasystems, IBM and TIBCO, and assesses each offering based on the time to value, TCO implications, risk and broader value potential.

White Papers: business

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