White Papers: business
Achieve agility and profitable growth
By IBM | 28/2/2012
In today’s fast-moving global marketplace, businesses that optimise their performance gain a competitive advantage. By combining the power of process automation and integration with SOA, IBM helps organisations grow the business value of existing applications and solutions.
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Application Performance Management - The end user is king
By CA Technologies | 16/3/2012
Managing enterprise IT is no simple task. However, when it comes to critical applications and capabilities that impact end users and influence business results, the need for visibility into and across IT systems is critical. A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM essentially creates a best-practice model that helps organizations focus on end-to-end monitoring, measuring and resolution of end-user problems. Read on.
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ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an
analytical method that informs and accelerates the technology evaluation process by
calculating and comparing the TCO of available IP-based UC systems.
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Building Virtualised Datacenters and Private Clouds: The Critical Role of Unified and Converged IT Infrastructure
By Hitachi Data Systems | 14/9/2011
One of the key strategies that IT teams are pursuing to reduce capital costs while
boosting asset utilisation is the transition to highly virtualised data centers. IDC finds,
however, that expectations for further boosts in IT asset use and operational
efficiency often fail to materialise due to overloaded storage and data network
facilities, overprovision of storage capacity, and a quantum leap in storage/network
administration workloads. In combination, these problems can quickly overwhelm any
hoped for benefits as the scope of virtual server deployment expands.
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Business Process Management (BPM) for Dummies
By IBM | 28/2/2012
Business Process Management (BPM) can help improve an organisation’s efficiency, agility and profitability. BPM for Dummies provides straightforward information on how to get started on changing the way your organisation operates so it can better meets the needs of your clients.
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CIO Perspective: To be great at IT, you must be great at BPM
By IBM | 28/2/2012
Toby Redshaw, Group CIO responsible for leading a successful BPM program at Aviva PLC, the world’s fifth largest insurance group, shares his insights on how BPM can help IT teams deliver on the mandate to do more for less.
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Customer Case Study: Yarra Valley Water Turns to Enterprise Software to Improve Information Flow
By Oracle | 12/10/2010
“We don’t need to wait till month-end for management reports—they’re now available whenever we need them. We have much more efficient management, as everyone across the organization is looking at the same set of figures. Read on.
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Customer Success Story - RWWA safeguards wagering revenues with IT service assurance
By CA Technologies | 16/3/2012
RWWA's betting systems are its main source of revenue. When the organisation embarked on a major IT modernisation programme, it needed to ensure that its new online betting platform remained highly available. Read this case study.
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Elastic caching for scalability, dynamic growth and performance
By IBM | 28/2/2012
Customers (and your reputation) can be lost in seconds, which is why the performance benefits of techniques such as elastic caching are vital to today’s businesses. Find out how this foundational technology can improve business response times and enhance scalability.
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Eleven habits for highly successful BPM programs
By IBM | 28/2/2012
The whitepaper outlines what organisations need to do to be successful with BPM on a long-term basis. How can you set yourself up? How should you invest along the way? And how can you establish an enterprise-wide BPM capability?
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