Cloud Computing Whitepapers


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How to Socially Enable Your Contact Centre
By Oracle | 17/10/2013
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
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Deploying Customer Service in the Cloud
By Oracle | 17/10/2013
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
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Agile, Secure, Reliable: World-Class Customer Service in the Cloud
By Oracle | 16/10/2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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Knowledge Management: 5 Steps to Getting it Right the First Time
By Oracle | 16/10/2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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SaaS and Cloud ERP Observations
By Oracle | 15/10/2013
Organizations are more willing now than ever before to consider Cloud and SaaS ERP deployment models. As a growing company it is critical that you have a deployment model that best fits your requirements for cost, scalability and flexibility. In this whitepaper, we look at the increased willingness of organisations to consider the SaaS model for their ERP solutions; current ERP deployment statistics, and why SaaS may be attractive to smaller companies.
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Oracle ERP Cloud Service - Back-Office Solutions that Keep You in Front
By Oracle | 15/10/2013
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
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Delivering a Secure Cloud
By Trend Micro | 14/10/2013
In this video, we hear from Sanjay Mehta, Managing Director of Trend Micro, on solutions that allow customers to secure their applications and data, whilst enjoying the benefits of Amazon Web Services Cloud Solutions.
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Global Cloud Security Software Market
By Trend Micro | 14/10/2013
Even though the Global Cloud Security Software market is currently growing at a rate of over 25%, the market is pegged with strong growth inhibitors, including the lack of awareness among end-users about the risks associated with cloud computing. In this whitepaper, we look at the market as a whole and its direction into the future.
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Enlightened Data Centre Automation in the Cloud Age
By HP | 20/8/2013
With its promise of higher agility, IT efficiency, and cost savings cloud solutions are hard to pass up. But no business can make its move to the cloud in a single leap. This paper describes how enlightened companies are approaching data centre automation in the age of cloud computing—and shares the lessons they’ve learned along the way. It provides real-world examples and practical advice for IT leaders who are interested in maximising the success and ROI of their automation strategies and investments. Find out more on how to achieve transformative efficiency gains—without disrupting IT.
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How to win the data centre
By Citrix | 13/8/2013
To compete and win in today’s supercharged global marketplace, companies must roll out new applications and services faster than ever, while maintaining round-the clock availability and responsive performance amid exponentially increasing traffic. In this whitepaper, we look at the demand for dynamic and flexible infrastructure that underlies application services. Click to download.
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Kathy Cassidy

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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

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The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

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My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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