The CMO Council has partnered with SAP to bring you this report on how to map the operational gap in customer insight and experience, including detailed findings from a 32-question online audit of 245 senior marketing executives across 16 countries.
This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.
Looking for guidance on how to properly conduct tests prior to launching any email campaign? This whitepaper discusses important areas for campaign managers to test; the best approaches to managing the testing process, seven key pitfalls to avoid, and specific testing best practice for marketers. The sooner you define and implement your testing program, the sooner you will be positioned to send meaningful communications to your customers through the channels they prefer. The more you test, the more you learn and the more you sell.
Communications endpoints are a key part of the enterprise workers' tool kit. But businesses must address security and operating costs arising from BYOD arrangements. This guide covers the four phases of a communications endpoints deployment to maximize the return on IT and communications investment.
This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer.
Most Popular Reviews
- 1 Samsung Galaxy Note 7 review
- 2 Portable power: Venom Blackbook 13 Zero review
- 3 Alcatel Idol 4S review: King of the mid-range?
- 4 Witness a 241% Australian price hike: Dell Latitude 7370 review
- 5 Is this the best value phone on the market? Moto G4 Plus review
Join the PC World newsletter!
Latest News Articles
- Skype is getting infused with conversational “bots”
- Anonabox promises a portable, streamlined way to use Tor to hide your online tracks
- LinkedIn aims to make email more professional, with LinkedIn Intro
- 5G will have to do more than send speed up your phone, Ericsson says
- Wireless world record: Researchers transfer data at 100Gbps through the air
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- CCContract Systems Analyst (Loutus Notes) 160815/SA/102Asia
- CCSAP ArchitectSA
- FTBusiness Development Manager | ICT intelligent systems integrationVIC
- CCSenior Solutions Architect - SIEMVIC
- CCOracle DevelopersACT
- FTIT Infrastructure EngineerSA
- CCSr IT Support specialist - MCSE- L2/L3- Travelling requiredNSW
- CCSenior Project Manager - Contact CentresNSW
- CCInfrastructure Project Manager (12-month renewable contract)Asia
- CCService Desk Consultant_Level 1ACT
- CCSenior IT Project SpecialistVIC
- CCiOS DeveloperVIC
- CCSenior Business Analyst - GeneralVIC
- FTCapacity PlannerNSW
- FTJava DeveloperNSW
- CCTesting Resource ManagerVIC
- FTTechnical Lead | Senior Java Developer | EcommerceNSW
- CCContract Programmer (Data/File Backup Technology) 160826/P/283Asia
- FTCyber Security Sales Executive / Account DirectorNSW
- FTChange Management Specialist - IT Service ManagementNSW
- CCBusiness Intelligence Business AnalystSA
- CCSystem Analyst - NetIQNSW
- FTBack End Developer - Java, Spring, RESTNSW
- CCService Desk AnalystNSW
- FTApplications Support / Systems Administrator | DefenceACT