Communications endpoints are a key part of the enterprise workers' tool kit. But businesses must address security and operating costs arising from BYOD arrangements. This guide covers the four phases of a communications endpoints deployment to maximize the return on IT and communications investment.
This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer.
The CMO Council has partnered with SAP to bring you this report on how to map the operational gap in customer insight and experience, including detailed findings from a 32-question online audit of 245 senior marketing executives across 16 countries.
Looking for guidance on how to properly conduct tests prior to launching any email campaign? This whitepaper discusses important areas for campaign managers to test; the best approaches to managing the testing process, seven key pitfalls to avoid, and specific testing best practice for marketers. The sooner you define and implement your testing program, the sooner you will be positioned to send meaningful communications to your customers through the channels they prefer. The more you test, the more you learn and the more you sell.
This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.
Most Popular Reviews
- 1 Hisense Series 7 ULED 4K UHD TV review
- 2 Samsung Galaxy Note 7 review
- 3 Portable power: Venom Blackbook 13 Zero review
- 4 Alcatel Idol 4S review: King of the mid-range?
- 5 Samsung Galaxy S7 Edge Review
Join the PC World newsletter!
Latest News Articles
- BlackBerry stops making hardware, but BlackBerry phones live on
- IEEE sets new Ethernet standard that brings 5X the speed without disruptive cable changes
- OneDrive's file placeholders will return to Windows 10 as On-Demand Sync
- Automated ports and a city of sensors: Cisco chief outlines blueprint for Hamburg smart city
- Andromeda inbound? Google's long-rumored Android/Chrome OS merger may debut Oct 4
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- CCInfrastructure Project Manager - DCR ProjectNSW
- FTEMC Storage ConsultantWA
- CCSoftware TesterACT
- FTTechnical Business Analyst | Marketing ServicesNSW
- CCDigital Solutions ManagerNSW
- FTInfrastructure Solutions ArchitectACT
- FTSenior PHP DeveloperNSW
- FTAndroid DeveloperNSW
- FTMDM EngineerNSW
- FTOutbound TelesalesVIC
- FTTest Manager (HP Quality Centre / ARIBA)NSW
- FTNetApp Storage ConsultantWA
- CCSenior Business Analyst -Change and SAP ProcurementNSW
- FTSenior Project Manager | TelecommunicationVIC
- FTJava DeveloperNSW
- CCSenior .NET DeveloperVIC
- FTBackup ConsultantWA
- FTLinux Systems AdministratorNZ
- CCBI Reporting AnalystACT
- CCData Analyst | Data Management Framework | Experience in RNSW
- FTPositive Vetted ICT positions - Defence intelligence and information securityACT
- CCBusiness Analyst with change management experienceACT
- CCData Analyst | Data Feeds | Catalogue and MapNSW
- CCLAN ConsultantWA
- CCFull Stack Application Developer - IoT projectsVIC