It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.
Once a popular topic in IT circles, cloud computing is now part of the business vernacular. Learn five reasons why LOB managers should consider business applications delivered using the software-as-a-service (SaaS) model.
Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use new multichannel applications as your customer service solution.
Being mobile doesn't equate to being productive - being reachable does, and that depends on an effective mobile communications solution. This white paper presents five ways to improve reachability within your organisation, as well as improving productivity and cost savings.
Delivering more products, heightened quality and shortened customers with flawless execution and minimal business interruption defines your supply chain success. This report discusses a newly developed end-to-end solution with the right tools to efficiently procure, assemble, ship and deliver the goods your customers want, when they want them.
Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Gadgets & Things
Most Popular Reviews
- 1 Finally! LG OLED TV 2016 range review
- 2 Google Daydream View VR full, in-depth review
- 3 Google Pixel XL full, in-depth smartphone review: Phones just got smarter
- 4 Apple iPhone 7 Plus review: including Portrait Mode
- 5 MSI GS70 laptop review
Join the PC World newsletter!
Latest News Articles
- IEEE sets new Ethernet standard that brings 5X the speed without disruptive cable changes
- New Skype Preview lets Windows 10 Insiders manage phone texts on PCs
- 5 ways Cisco could become an iPhone's best friend
- Skype is getting infused with conversational “bots”
- Anonabox promises a portable, streamlined way to use Tor to hide your online tracks
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.
The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.
The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.
My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.
- The top 10 best and worst tech gadgets and products of 2016
- TV of the year award 2016
- Best phone of the year 2016
- What's the difference between an Intel Core i3, i5 and i7?
- Laser vs. inkjet printers: which is better?
- CCSenior Test EngineerACT
- TPSharePoint Designer / DeveloperQLD
- FTSolutions Architect - Data Centre/ NetworkNSW
- FTSolutions Architect - Data Centre/ NetworkQLD
- CCMid-level .NET Developer/Programmer - Finance - Contract - Sydney CBDNSW
- CCOrganisational Change Manager - Financial ServicesNSW
- CCLotus Notes DeveloperNSW
- CCSenior Automation TesterNSW
- CCLotus Notes DeveloperNSW
- CCSenior Automation TesterSA
- FTTechnical Business AnalystNSW
- FTEnterprise Account ManagerACT
- FTDigital Delivery and Engagement OfficersVIC
- FTSenior Software EngineerWA
- FTMigration ArchitectSA
- FTBusiness Development AnalystVIC
- CCBusiness AnalystQLD
- CCSenior Software Engineer/ArchitectVIC
- FTEnterprise Architect - BusinessQLD
- FTLevel 3 Managed Services ConsultantNSW
- FTTSM SpecialistNSW
- FTPMO Coordinator - Permanent Opportunity!NSW
- FTTechnical Customer SupportQLD
- CCInfrastructure Team LeadNSW
- FTSOE Team LeaderWA