Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use new multichannel applications as your customer service solution.
Once a popular topic in IT circles, cloud computing is now part of the business vernacular. Learn five reasons why LOB managers should consider business applications delivered using the software-as-a-service (SaaS) model.
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way.
Being mobile doesn't equate to being productive - being reachable does, and that depends on an effective mobile communications solution. This white paper presents five ways to improve reachability within your organisation, as well as improving productivity and cost savings.
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.
The CMO Council has partnered with SAP to bring you this report on how to map the operational gap in customer insight and experience, including detailed findings from a 32-question online audit of 245 senior marketing executives across 16 countries.
In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
Most Popular Reviews
- 1 Witness a 241% Australian price hike: Dell Latitude 7370 review
- 2 Is this the best value phone on the market? Moto G4 Plus review
- 3 Sony Xperia X Performance review: Sony’s most disappointing product in years
- 4 Huawei P9 review: lifting photography to another level... sometimes.
- 5 Huawei Mate 8 review: probably the best all-round Android phone you can buy
Join the PC World newsletter!
Best Deals on PC World
Latest News Articles
- That moment when you realize you're exchanging emails with a robot
- Google's Inbox uses machine learning to speed up email replies
- Google's Gmail finally adds the ability to block email, but there's a better way
- New Cryptolocker variant discovered targeting Australians
- Twitter gobbles up more cookies with retargeted ads, says users have privacy choices
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- FTSocial Media AssistantQLD
- CCProject Services CoordinatorACT
- FTNetwork Infrastructure SpecialistSA
- CCPerformance Test Lead- Load runner, SAP , Citrix ,HPQC ,QTPNSW
- CCSystems AdministratorSA
- CC.Net DeveloperNSW
- CCSAP FICO Consultant/SAP FICO Stream LeadNSW
- FTIT Helpdesk (Microsoft)NSW
- CCCrystal reports expertACT
- FTBusiness Development ManagerVIC
- CCSenior Test AnalystWA
- CCChange Analysts - multiple rolesNSW
- FT1st Level IT Support - Microsoft EnvironmentNSW
- CCApplication Service TechnicianVIC
- CCBusiness Analyst - End-User ComputingNSW
- CCSenior Data ArchitectNSW
- CCSenior Automation Engineer / TelecommunicationsNSW
- FTProject ManagerVIC
- FTContinuous delivery application deployment automation specialist (DevOps)NSW
- FTProgram Master SchedulerVIC
- CCDeployment ManagerACT
- CCeLearning Developer / Learning Management System AdministratorACT
- CCData Analyst / Data ModelerNSW
- CCSenior Process Analyst - Sydney CBDNSW
- CCPortfolio AnalystVIC