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Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011
This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.
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Geek Out 2 Google Apps
By Google | 7/3/2011
You geeked out with us on the technical details of a Google Apps migration. Our three Google Apps deployment specialists return with a new motto:Go Big Bang or Go Home. Yes, the traditional IT approach for deployment is usually a gradual, phased migration of hardware, software, and users. But cloud computing offers the IT professional a chance to focus efforts on the area of biggest return: user satisfaction. Guest speakers included Jim Copeland, Dan Kennedy and Marcello Pedersen from the Google Apps Deployment team. 
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Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction
By Shoretel | 10/2/2011
This paper examines the impact of ineffective communication between the contact center and experts and how it can lead to lost opportunities or lower customer satisfaction. It also looks at how unified communications (UC) tools help solve these issues, and ultimately help increase customer satisfaction.
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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
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Journal of Management Excellence: Business Transformation
By Oracle | 15/12/2010
How does the Chief Information Officer and his IT systems contribute to transforming the business in innovative ways?”. Enterprises have to change the way they operate in order to either gain or retain competitiveness. Read on.
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HP Identified as Leader in Leading Analyst Firm’s Magic Quadrant Report for MFPs and Printers
By HP | 13/10/2010
A leading provider of IT research and advice, Gartner issues independent multivendor reports that position vendors based on their “ability to execute” and their “completeness of vision.” Read on for more.
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Best practices for a Data Warehouse on Oracle Database 11g
By Oracle | 8/10/2010
Increasingly companies are recognizing the value of an enterprise data warehouse (EDW). A true EDW provides a single 360-degree view of the business and a powerful platform for a wide spectrum of business intelligence tasks ranging from predictive analysis to near real-time strategic and tactical decision support throughout the organization. Read on.
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