Ip telephony Whitepapers

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Harte Hanks Research: Customer Loyalty Study IP Telephony System Manufacturers
By Shoretel | 2/5/2014
This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer.
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Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost
By Shoretel | 2/5/2014
In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
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GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.


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