White Papers: it services




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Cloud without Fog - Getting Real Service Visibility in a Cloud Environment
By REMASYS | 4/3/2013
Cloud or not, the fundamental obligations of service delivery don't change. IT executives need to be able to demonstrate to business stakeholders that moving to the cloud actually worked and that applications are available and performing for customers. A key challenge for CIOs is to find efficient ways to demonstrate service performance to stakeholders and to hold individual cloud providers accountable for theirs. Without such visibility you may have cloud but you will have service performance shrouded in fog. Learn more.
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All About End-User Experience Monitoring
By REMASYS | 4/3/2013
Today there is a lot of talk about customer experience monitoring or more, broadly, end-user experience monitoring of IT services. This white paper attempts to provide some clarity on existing monitoring methods, assess their ability to measure end-user experience and to enable the providers of IT services to deploy the most suitable capabilities to boost their clients’ service experience. Read more.
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IT in Search of Integrated Service Management
By FrontRange | 3/10/2012
Due to the increasing complexity and demands of IT services, IT departments have rarely been as burdened as they are today. This survey has found that best practice is to adopt standards-based strategies in order to automate simplify IT service management. Click to find out how to decrease costs and boost productivity!
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Practitioners Guide: EMC IT’s own Journey to the Private Cloud
By EMC | 10/9/2010
EMC has embarked on a journey that will prove IT transformation starts at home. This whitepaper studies the internal strategy adopted by EMC to embrace the private cloud in order to fulfil the ultimate vision of end-to-end, on demand self service provisioning of IT services to all EMC business units. All aspects of the journey to date, which commenced in 2004 are detailed, demonstrating how the company has thus far saved $104.5 million, including an estimated $88.3 million in capital equipment cost avoidance and $16.2 million of operating cost reduction due to increased data centre power, cooling and space efficiency.
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