Itsm Whitepapers


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ITSM not by the Book: Gain operational insight and change how you view ITSM
By Unisys Australia | 13/10/2014
Many organisations believe they can transform their IT operations by simply buying a new management tool. However, this is just the start. This whitepaper discusses the dynamics of a complete transformation: • Learn why IT management tools should be more than "plug & play" • The 5-step plan to implementing ITSM for the best results long-term • Understand why your approach should be more about the data and less about the tool itself
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The importance of Kaizen in ITSM: When IT service management isn’t what it could be
By Unisys Australia | 13/10/2014
To improve business processes and gain efficiency, its important to identify the signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions'you should be asking, such as: • Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements? • Does your organisation lack an automated Service Request Management (SRM) system? • Is your current ITSM solution able to support all your IT reporting and information needs?
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