White Papers: management




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Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan
By Sword Ciboodle | 11/4/2011
Read here how Crazy John’s chose Sword Ciboodle to provide their contact centre and retail stores with a comprehensive and consistent view of all customer information across all service channels. Integration to more than 25 backend systems provide real-time payment processing at point of sale, and fully leverage existing technology investment. Operational dashboards optimise business decision making capability, giving management a dependable view of actual as well as pipeline sales. Driven by Sword Ciboodle’s agility, Crazy John’s can now add new mobile virtual network operator partners and uniquely branded and bundled product suites. Read on.
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Choosing the Right ERP Solutions to Support a Global Business
By epicor | 13/2/2013
As organisations expand into new territories, they face a number of operational challenges. They need to adapt to the business rules of foreign countries, including government regulations, reporting requirements and variations in tax and labour laws. They must accommodate multiple languages, multiple currencies and varying local best practices. Businesses have a variety of strategies to select from when implementing ERP systems across their global organisations. Find out more.
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Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011
This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.
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Customer Case Study: Yarra Valley Water Turns to Enterprise Software to Improve Information Flow
By Oracle | 12/10/2010
“We don’t need to wait till month-end for management reports—they’re now available whenever we need them. We have much more efficient management, as everyone across the organization is looking at the same set of figures. Read on.
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Customer Success Story - RWWA safeguards wagering revenues with IT service assurance
By CA Technologies | 16/3/2012
RWWA's betting systems are its main source of revenue. When the organisation embarked on a major IT modernisation programme, it needed to ensure that its new online betting platform remained highly available. Read this case study.
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Datasheet: HP Requirements Management
By HP | 15/12/2010
HP Requirements Management module is a comprehensive, integrated solution for defining, managing, and tracking requirements at every step of the entire application lifecycle. Read on for more information.
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ERP Selection – Finding the Right Fit
By epicor | 13/2/2013
Selecting the ideal Enterprise Resource Planning (ERP) solution from among the numerous options on the market can feel like daunting challenge. ERP represents a serious investment for any organisation and is vital to future success. Explore the strategies organisations are employing to find the right ERP fit that will give them the tools they need to thrive.
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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands
By ClickSoftware Technologies | 28/11/2011
Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.
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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
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IDC Research | Rack Servers: Optimised for Rapid Deployments and Operational Efficiency
By Oracle | 11/3/2011
This paper describes Oracle’s x86 servers are specifically designed to support enterprise workloads, and the combination of Sun hardware and Oracle software functionality has been optimized for performance and cost-efficient operations. Taken together, the features that are built into Oracle’s x86 server models are designed to contribute to reduced operational expenses (opex) and improved return on investment (ROI).
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