Looking to improve your customer service? This whitepaper lists 52 apps that offer comprehensive platforms and innovative tools to engage and interact with customers at every stage of the relationship – with live chat, co-browsing, integrated social communications, and much more.
Field service companies have an increasing reliance on data collected through mobile devices and fleet vehicles. This whitepaper explains how Enterprise 2.0 tools can aid in tracking, monitoring and performing diagnostics by aggregating and assembling data in a useful, easily accessible format.
Internet expansion is moving beyond desktops and LANs, but many field service organizations have yet to explore the benefits of the Internet of Everything and expanded mobile connectivity. This whitepaper discusses the four basic usage models born from new data streams and services.
IT departments have a huge opportunity to make their enterprises more agile, cost efficient and competitive by embracing the opportunities available through mobile devices and connectivity. Embracing mobility doesn't have to be complicated or costly - this report tells you how.
It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.
Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use new multichannel applications as your customer service solution.
Cloud is now largely viewed by enterprise customers as a viable, sometimes necessary path to outsourcing and service delivery and is a strategic, mobile, and integrated platform which reduces short term IT costs and ensures long term savings. This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. Learn how and why companies are deploying cloud services while managing security and compliance, and read how vendors are striving to become more innovative to meet new client needs.
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.
Not all VDI solutions are alike. To deliver the best results for your business, you need to make sure the solution you choose can enable full productivity not just in the office on traditional endpoints, but anywhere people work, on any device they use. Read on to find out how you can provide access to virtualized apps and desktops from anywhere, on any device, with a great experience in any scenario.
The rise of BYOD is creating governance and regulatory nightmares while providing end users with unprecedented flexibility and agility. While IT is still intrigued by the possibility of a better desktop management model and the operational savings client virtualization software could deliver, it is the increased governance and the ability to deliver desktops, applications, and data to any device that are driving today's purchases.
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