Network Whitepapers


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A foundation for next-generation datacentre security
By Citrix | 2/6/2014
The need for robust datacentre security has never been greater, with CIOs having to account for budget constraints, cloud architectures and flat networks with fewer, natural ‘choke points.’ This whitepaper explores the best application delivery controller for building enterprise cloud networks.
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A revolution in cloud networking
By Citrix | 2/6/2014
This whitepaper explains how software-based architecture can enable businesses to leverage the network as an enabling technology; eliminate unused and under-utilized network resources, and build enterprise cloud networks while laying the foundation for service delivery fabrics.
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New Study Reveals Benefits from a Single Vendor, Multi-layered Solution
By Trend Micro | 29/5/2014
In a new custom study commissioned by Trend Micro, Forrester Consulting surveyed over 1100 IT security decision makers from North American, European, and Asia Pacific companies with 100-5,000 employees. The study identifies the benefits these IT professionals found from having a single-vendor, multi-layered solution. The benefits are: - Reduced operational friction - Reduced cost - Better protection Complete User Protection Trend Micro Complete User Protection is a multi-layer solution that provides your customers with the broadest range of interconnected threat and data protection across endpoints, email and collaboration, web, and mobile devices.
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Gartner 2013 Cool Vendor Report with Flash for All - Competitive Differentiation with Flash Storage
By Pure Storage | 24/3/2014
Learn how every business can improve efficiency, compete better, and deliver compelling user experiences with flash. You'll also gain access to Gartner's 2013 Cool Vendor Report Download our ebook and learn how you can: - Improve efficiency - Compete better - Deliver compelling user experiences
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Reducing Costs With Next-generation Firewalls
By Palo Alto Networks | 14/11/2013
For enterprise IT security organizations, the evolution of applications and threats, coupled with the stagnation of traditional network security technology has resulted in a loss of visibility and control. This paper examines three different organizations, the legacy infrastructure they replaced, the firewalls they deployed and the subsequent savings.
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Unified Access
By Alcatel-Lucent | 7/11/2013
Jump the wall between the wired network and the wireless one.
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Mobile Phone Retail Processes and Expertise Packaged in a Box
By Automic | 31/10/2013
Carphone Warehouse is the largest independent telecommunications retailer in Europe with over 2,000 stores and 10 million subscribers across 8 countries. Connected World Services, its B2B division, recently looked at how to build a predictable and dependable retail sales platform that was both error-free and have greater visualisation across multiple platforms. Find out how!
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Deploying Customer Service in the Cloud
By Oracle | 17/10/2013
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
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Knowledge Management: 5 Steps to Getting it Right the First Time
By Oracle | 16/10/2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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Customer Experience for Service
By Oracle | 16/10/2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
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GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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