Outsourcing Whitepapers


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A blended future: The changing mix of IT service delivery and consumption
By EMC Corporation | 6/6/2014
This whitepaper includes detailed analysis following a global survey of IT executives, conducted by the Economist Intelligence Unit. The results confirm the need for a changing mix in how IT services are delivered and consumed, and is expected to continue over the next three years.
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Can you build true innovation into outsourcing contracts?
By UXC | 25/8/2014
True innovation isn’t achieved by technology alone. This paper looks at the nature of innovation and how difficult it can be to recognise, let alone embed within your ICT outsourcing arrangements, and offers better ways of enabling true business innovation. • A Deloitte survey of 5000 young leaders found that 78% of ‘millennials’ cited innovation as one of the top three purposes of business • Only 58% of the young leaders from Australia believed they work in an innovative organisation and just 46% felt their organisation helps them to be innovative • Clauses in ICT outsourcing contracts relating to innovation are typically both extremely limiting and impractical to deliver.
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Case Study: A Strong Focus on Business Process Flow and Workload Optimisation
By IBM Australia | 12/1/2011
This case study describes the challenges Swiss Re faced as it sought to drive down its heterogeneous systems computing costs. We show how Swiss Re plans to greatly reduce computing costs by uniting its infrastructure and management environment, and by focusing on assigning workloads to best-fit systems.
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CIO focus turns to innovation
By UXC | 25/8/2014
Organisations have the option to manage IT internally or outsource to a third-party provider. This paper discusses new research by Telsyte into how Australian organisations are using ICT outsourcing to support innovation. • In October 2013 Telsyte surveyed more than 450 Australian CIOs, CEOs and IT decision makers on their outsourcing strategies for 2014 • Outsourcing is a key feature of businesses that have a focus on innovation • Organisations that engage in outsourcing arrangements are more likely to spend greater than 25% of their IT budget on innovative projects
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CIO focus turns to innovation
By UXC | 25/8/2014
Organisations have the option to manage IT internally or outsource to a third-party provider. This paper discusses new research by Telsyte into how Australian organisations are using ICT outsourcing to support innovation. • In October 2013 Telsyte surveyed more than 450 Australian CIOs, CEOs and IT decision makers on their outsourcing strategies for 2014 • Outsourcing is a key feature of businesses that have a focus on innovation • Organisations that engage in outsourcing arrangements are more likely to spend greater than 25% of their IT budget on innovative projects
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Contractor access: Mitigating security and risk issues
By Attachmate Australasia | 14/8/2014
Today’s workforce is expanding to include a growing number of contractors, despite high-profile security incidents. This paper identifies how to mitigate risks in what’s often a necessary business decision. · Many businesses don’t really have the luxury of asking, “can we afford the risk of a contractor?” · Companies like Target, Cogent Healthcare, Stanford Hospital, Beebe Healthcare and even the EPA have had breaches that were the result of “temporary” access · A substantial roadblock to productivity is granting them access to necessary systems, which in many cases house sensitive information
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Data centre strategies for business growth in a hybrid cloud world
By Pacnet Australia | 14/10/2014
The data centre is now a strategic part of the hybrid cloud mix. This whitepaper discusses what you should know about the future of data centre and how to position your organisation for agility and growth. • Australia’s data centre market grew 17.2% to over $700 million in the last year. • Data centre engagement is often seen just as a commercial relationship, not a business relationship. • The 5 most important points CIOs need to consider before choosing a data centre
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Outsourcing by Financial Services Companies: Impact of the OCC and FRB Guidelines
By UXC | 25/8/2014
Outsourcing has become a critical component of management of financial institution operations. Consequently, the Office of the Controller of the Currency (OCC) and the Federal Reserve Board (FRB) recently issued guidance on how financial institutions should manage third-party risks. • Institutions are outsourcing increasingly complex and sensitive banking and financial operations to third parties • The guidance issued by each agency has particular relevance to outsourcing transactions and provides companies with a roadmap of the key areas of concern to regulators • Many of the suggestions in the OCC and FRB guidance concern provisions of outsourcing agreements where vendors often push back
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Outsourcing your ICT won’t save you money
By UXC | 25/8/2014
A lot of ICT outsourcing arrangements go off the rails, failing to achieve the financial objectives of one of the parties to the arrangement. This report discusses why ICT outsourcing arrangements rarely reduce the real costs for an outsourcing client without a significant change of scope or quality of service. • There are plenty of intangible benefits to be gained from outsourcing that don’t always translate into hard dollars • CFOs and CEOs may demand ICT cost reductions, and CIOs may be genuinely trying to meet these demands, but the underlying and real reason why companies go to outsourcing lies in other areas • This paper provides examples of how outsourcing ICT infrastructure can change the way you do business
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Unified Monitoring™ A Business Perspective
By Nimsoft | 8/5/2012
The enterprise computing landscape has changed dramatically. Virtualisation, outsourcing, SaaS, and cloud computing are creating fundamental changes, and ushering in an era in which enterprises distribute increasingly critical IT assets and applications across multiple service providers.This paper explores today’s computing trends and their monitoring implications in detail. In addition, it reveals how a new monitoring paradigm architecture, that uniquely addresses the monitoring realities of today’s and tomorrow’s enterprises—whether they rely on internal platforms, external service providers, or a combination of both.
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