White Papers: private cloud


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Best Practices in Data Protection Monitoring
By EMC | 28/2/2014
This whitepaper discusses best practice in data protection monitoring, with a focus on recoverability and visibility as significant drivers for success. Whether backing up a private cloud or several smaller environments, learn how a unified view is necessary for proactively reporting protection, compliance to auditors, and understanding overall data protection health, performance, and reliability.
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Delivering Private Clouds Today
By Data#3 | 15/11/2013
Developing effective private cloud management and implementation plans is a top priority for many IT decision makers. Highly integrated management environments can monitor and optimize complex, heterogeneous private cloud applications, while infrastructure can provide IT staff with self-service provisioning capabilities and tools to automate many routine processes and workflows. This white paper discusses industry-wide views on private cloud management trends and priorities, while case studies highlight the benefits of using enhanced architecture and highlight the lessons learned.
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Deploying Customer Service in the Cloud
By Oracle | 17/10/2013
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
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Knowledge Management: 5 Steps to Getting it Right the First Time
By Oracle | 16/10/2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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Leveraging Mobility to Improve Sales
By Oracle | 16/10/2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips, whether it is viewing information on potential clients, editing documents, taking notes and contact management. In this whitepaper, we look at the level of access needed by workers on the road, and how enterprises can deliver a more mobile, collaborative and data-rich business world. Click to download!
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Oracle ERP Cloud Service - Back-Office Solutions that Keep You in Front
By Oracle | 15/10/2013
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
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Delivering a Secure Cloud
By Trend Micro | 14/10/2013
In this video, we hear from Sanjay Mehta, Managing Director of Trend Micro, on solutions that allow customers to secure their applications and data, whilst enjoying the benefits of Amazon Web Services Cloud Solutions.
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Global Cloud Security Software Market
By Trend Micro | 14/10/2013
Even though the Global Cloud Security Software market is currently growing at a rate of over 25%, the market is pegged with strong growth inhibitors, including the lack of awareness among end-users about the risks associated with cloud computing. In this whitepaper, we look at the market as a whole and its direction into the future.
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Practitioners Guide: EMC IT’s own Journey to the Private Cloud
By EMC | 10/9/2010
EMC has embarked on a journey that will prove IT transformation starts at home. This whitepaper studies the internal strategy adopted by EMC to embrace the private cloud in order to fulfil the ultimate vision of end-to-end, on demand self service provisioning of IT services to all EMC business units. All aspects of the journey to date, which commenced in 2004 are detailed, demonstrating how the company has thus far saved $104.5 million, including an estimated $88.3 million in capital equipment cost avoidance and $16.2 million of operating cost reduction due to increased data centre power, cooling and space efficiency.
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Kathy Cassidy

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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

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The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

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