Research Whitepapers


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Advancing Customer Intelligence Capabilities in Asia-Pacific
By CMOC | 14/10/2013
Many Asia-Pacific organisations lack or are hindered in their ability to integrate, analyse, and extract insights from multiple internal and external databases. When it comes to big data, Asia-Pacific organisations lag behind the U.S. and Europe in data warehouse, business intelligence, and analytics investments. But don’t expect that to last. Download to find out the big shifts in marketing strategies to improve behavioural targeting and personalisation.
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Agile, Secure, Reliable: World-Class Customer Service in the Cloud
By Oracle | 16/10/2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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Benefits of Web Self-Service
By Oracle | 16/10/2013
According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
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Case Study: Sustainability Value in a Virtual World
By BT Australasia Pty Ltd | 14/10/2013
Over time we have learnt that teleconferencing services have made organisations work faster, more focused and environmentally responsible. In this case study, we look at the travel costs that are avoided, the more effective decision-making capacity that is unlocked and the better work-life balance that is afforded to employees. Click to download!
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Dashboards as Easy to Use as Google
By Qlikview | 1/10/2010
In our personal lives, when we want to find information, our first stop is the simple and friendly home page of the Google search engine. We enter search terms in the box and then a list of documents appears. We look at the documents. If they are not want we want, we change the search terms. If another question arises, we search for related information. The feeling we get from this experience is satisfying, smooth, and effortless. Read More.
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Data vs instinct: Perfecting global sales performance
By Oracle | 16/10/2013
Getting sales territories and perfecting their associated incentive compensation plans is a challenge even for the most seasoned of sales executives. The effectiveness of a plan relies heavily on the data available and how it’s being utilised. In this global survey of 229 sales/marketing executives, we look how sales managers use data—or respond to the lack of it—in developing sales territories and incentive compensation plans.
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Detecting APT Activity with Network Traffic Analysis
By Trend Micro | 13/11/2012
Today’s successful targeted attacks use a combination of social engineering, malware, and backdoor activities. This research paper will discuss how advanced detection techniques can be used to identify malware command-and control (C&C) communications related to these attacks, illustrating how even the most high-profile and successful attacks of the past few years could have been discovered.
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Dual Perspectives on ITaaS: The World According to IT and Business
By EMC | 4/11/2013
Running IT as a business always ranks at the top as the clear goal of both business and IT leadership. However if you ask a business executive and the CIO about how to accomplish this, you often get two different answers. In this IDG Research whitepaper, we examine the reasons behind these differing priorities and how best to bring the goals of IT and business together.
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Embracing Behaviour-Based Pricing Models
By CMOC | 14/10/2013
The telecommunications industry is one of the most challenged, fast-moving and evolving industries thanks to the worldwide embrace of mobile lifestyles that demand new services, solutions and experiences. In this survey, we investigate where and how new thinking around data, analytics and the actionable customer intelligence can further monetise mobile subscribers. Click to download!
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IDC Whitepaper: Convergence with Vblock Systems: A Value Measurement
By VCE | 9/4/2014
This whitepaper details the results of a series of interviews conducted by IDC with 11 IT organizations, enterprises, and major service providers that deployed converged infrastructure systems based on Vblock Systems.
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GGG Evaluation Team

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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

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