Research Whitepapers


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Advancing Customer Intelligence Capabilities in Asia-Pacific
By CMOC | 14/10/2013

Many Asia-Pacific organisations lack or are hindered in their ability to integrate, analyse, and extract insights from multiple internal and external databases. When it comes to big data, Asia-Pacific organisations lag behind the U.S. and Europe in data warehouse, business intelligence, and analytics investments. But don’t expect that to last. Download to find out the big shifts in marketing strategies to improve behavioural targeting and personalisation.

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Agile, Secure, Reliable: World-Class Customer Service in the Cloud
By Oracle | 16/10/2013

In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.

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Assessing the business value of EMC backup and recovery
By EMC Corporation | 8/9/2014

In this White Paper, IDC offers up some quantifiable benefits that Asian enterprises have observed as a result of deploying backup and recovery solutions.

· Many enterprises are finding that the backup and recovery processes and technologies that they have implemented have not kept pace with the demands of the business

· IDC identifies how organizations can experience savings and improvements from the deployment of different types of technologies

· The benefits fall into three categories: storage environment cost savings; end-user productivity enhancements; and IT staff productivity optimization

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Benefits of Web Self-Service
By Oracle | 16/10/2013

According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.

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BYOD in Education: A report for Australia and New Zealand
By Dell | 1/9/2014

This report details the observations and findings from nine in-depth interviews and executive roundtable discussions conducted by IBRS in 2012 regarding BYOD in education powered by Intel®. • The more significant issue for education was not the device but the delivery of software and services that impact educational activities • There is not one approach that fits all educational institutions – or even a single approach that can be used across a single school • A broad cross-section of peers involved from across the education spectrum were represented at each roundtable, held in seven cities across ANZ region

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Can you build true innovation into outsourcing contracts?
By UXC | 25/8/2014

True innovation isn’t achieved by technology alone. This paper looks at the nature of innovation and how difficult it can be to recognise, let alone embed within your ICT outsourcing arrangements, and offers better ways of enabling true business innovation. • A Deloitte survey of 5000 young leaders found that 78% of ‘millennials’ cited innovation as one of the top three purposes of business • Only 58% of the young leaders from Australia believed they work in an innovative organisation and just 46% felt their organisation helps them to be innovative • Clauses in ICT outsourcing contracts relating to innovation are typically both extremely limiting and impractical to deliver.

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Case Study: Sustainability Value in a Virtual World
By BT Australasia | 14/10/2013

Over time we have learnt that teleconferencing services have made organisations work faster, more focused and environmentally responsible. In this case study, we look at the travel costs that are avoided, the more effective decision-making capacity that is unlocked and the better work-life balance that is afforded to employees. Click to download!

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CIO focus turns to innovation
By UXC | 25/8/2014

Organisations have the option to manage IT internally or outsource to a third-party provider. This paper discusses new research by Telsyte into how Australian organisations are using ICT outsourcing to support innovation. • In October 2013 Telsyte surveyed more than 450 Australian CIOs, CEOs and IT decision makers on their outsourcing strategies for 2014 • Outsourcing is a key feature of businesses that have a focus on innovation • Organisations that engage in outsourcing arrangements are more likely to spend greater than 25% of their IT budget on innovative projects

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CIO focus turns to innovation
By UXC | 25/8/2014

Organisations have the option to manage IT internally or outsource to a third-party provider. This paper discusses new research by Telsyte into how Australian organisations are using ICT outsourcing to support innovation. • In October 2013 Telsyte surveyed more than 450 Australian CIOs, CEOs and IT decision makers on their outsourcing strategies for 2014 • Outsourcing is a key feature of businesses that have a focus on innovation • Organisations that engage in outsourcing arrangements are more likely to spend greater than 25% of their IT budget on innovative projects

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Dashboards as Easy to Use as Google
By Qlikview | 1/10/2010

In our personal lives, when we want to find information, our first stop is the simple and friendly home page of the Google search engine. We enter search terms in the box and then a list of documents appears. We look at the documents. If they are not want we want, we change the search terms. If another question arises, we search for related information. The feeling we get from this experience is satisfying, smooth, and effortless. Read More.

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Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

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Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

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Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

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Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

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HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

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Audio-Technica ATH-ANC70 Noise Cancelling Headphones

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Lexar® JumpDrive® C20c USB Type-C flash drive 

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Budget

Back To Business Guide

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PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

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I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

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Mark Escubio

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