Software Whitepapers


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Why Your Current Service Desk is Failing Your Business and What to do About It
By Nimsoft | 7/8/2012

Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.

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Best Practices for Streamlining Administration in Heterogeneous Virtualised Environments
By Nimsoft | 7/8/2012

IT teams are looking for robust, enterprise-grade virtualization platforms can now choose from VMware, Red Hat Enterprise Virtualisation, Microsoft Hyper-V and others. Consequently, more organisations are looking to run multiple virtualisation platforms. While monitoring and managing performance in virtualised environments has traditionally presented a range of challenges to IT administrators, those challenges are exacerbated in environments running multiple virtualisation platforms. This paper looks at how heterogeneous virtualisation environments are growing more common in today’s organisations, and it offers a set of best practices administrators can use to efficiently and effectively manage performance in these environments.

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Nimsoft for Network Monitoring
By Nimsoft | 7/8/2012

The Nimsoft for Network Monitoring solution verifies network connectivity to devices and application services revealing accessibility and network latency. The solution auto-discovers network interfaces, monitors interface traffic and calculates bandwidth utilisation. Interface variables are polled for status data and the solution receives unsolicited SNMP traps. Syslog monitoring is supported for non-SNMP devices. Status data is analysed and displayed in graphical alarm consoles, performance reports and SLA reports. Read more.

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Moving Service Management to SaaS - Key Challenges and How Nimsoft Service Desk Helps Address Them
By Nimsoft | 7/8/2012

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities and efficiencies customers have realised. Today, organisations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service model. This paper shows how Nimsoft Service Desk enables organisations to make the most of this opportunity.

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Social Media Toolkit: Example Acceptable Usage Policy
By Clearswift Asia Pacific | 31/7/2012

This policy applies to your use, access and disclosure of messages composed, sent or received using your computer systems and/or internet use. The policy aims to protect our business systems for our mutual benefit and applies to both internal and external communications and to all employees who work for us. Read more.

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Social Media: Are you practicing safe text?
By Clearswift Asia Pacific | 31/7/2012

There have been numerous high profile stories in the press where social media has been instrumental in not only causing public chaos and destruction, Unless an employer is fully aware of and alive to the potential uses and misuses of social media, it will not be able to detect it or prevent it. Read more.

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Five Steps to Implementing Flexible Policies
By Clearswift Asia Pacific | 31/7/2012

Business leaders understand the value proposition of the social web. CIOs know the risks. Flexible policies and context-aware content inspection mean you no longer need to choose between free flowing communications or unacceptable risk. Read more.

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Oracle Business Process Management
By Oracle | 17/7/2012

Business processes define how the enterprise does business. Process types are many and can be described as human, system, document or decision based. These processes provide the backbone for business change and seizing business opportunity. It is often business critical process that differentiate one company for the next and provide strategic advantage. Read more.

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The innovator’s perfect storm: Agile, Project Management, Information Security and Cloud
By Rob Livingstone | 5/7/2012

The drive to innovate is, in part, fuelling Cloud adoption, where the ‘need for speed’ often trumps conventional risk, total cost, project management, application development and other key governance considerations. In this mix, how do the foundational business technology management frameworks help or hinder this rush to get products and processes ‘out the door’? Do the conventional methodologies such as agile application development, project management and information security need to be redesigned or to have their rigour diluted to meet the new environment? This paper explores 7 key considerations that every business must consider in order to guarantee successful outcomes.

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Oracle SOA Suite 11g
By Oracle | 5/7/2012

Oracle SOA Suite 11g is a member of the Oracle Fusion Middleware family of products. This white paper describes the various tools and capabilities in Oracle SOA Suite 11g and how they work together to provide a comprehensive SOA solution.

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Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

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Lexar® JumpDrive® S57 USB 3.0 flash drive

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Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

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Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

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Lexar® JumpDrive® C20c USB Type-C flash drive 

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HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

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Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

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Budget

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Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

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