White Papers: telephony




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Blurring boundaries: The disappearing gap between work and home life
By Clearswift | 28/11/2011
Call it multi-tasking, life-splicing or bleisure but increasingly, fuelled by advances in technology, employees are blurring the boundaries between home and work. ‘Generation Standby’ employees, never truly ‘switched off’ and always ready to be called upon, are now enjoying, and expecting, greater levels of flexibility and mobility than ever before. Read on.
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Telephony and more Best Performance for your Business Communication
By Aastra | 14/11/2011
Unified & Collaborative Communications (UCC) is currently a catchword in modern communication. At Aastra, this means that various media, such as e-mail, fax, video and, of course, telephony, are deployed together as a solution package.
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Ten common mistakes to avoid when selecting and deploying a mobile solution
By ClickSoftware Technologies | 28/11/2011
Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.
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The A to Z of Mobile Workforce Scheduling Optimisation
By ClickSoftware Technologies | 28/11/2011
For organisations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimised scheduling solution. Read on.
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The Case for Real-Time Networking
By Avaya | 3/2/2012
CIOs are facing several powerful trends and inflection points that are defining the new IT landscape, including cloud computing, virtualization, the consumerization of IT, smart computing, and communications to collaboration. Taken individually, each one of these trends will have significant ripple effects throughout the planning and operations of IT network infrastructure. In aggregate, they will have an even more dramatic impact on the way that future network architectures need to be planned and designed. Read on.
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The Convergence of IT Operations Management
By Numara | 1/12/2011
The new wave of mobile consumer devices, combined with the surge of interest in cloud computing, is creating complex challenges for IT. In this white paper, read about new research from IDG that explores these challenges, and learn about a cost-effective approach to managing PCs, mobile devices, software, and IT infrastructure that simplifies and automates the entire ownership experience.
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Unified & Collaborative Communications
By Aastra | 14/11/2011
The demands on day-to-day business activities are changing all the time with the wide variety of communications media now available being a major contributing factor. They also serve to cut response times, thereby speeding up processes. With employees often working across many different sites being able to control their availability, enables new opportunities for working more efficiently.
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