White Papers: unified communications




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GRC: A Framework for Organisational Sustainability
By Laserfiche | 31/8/2011
The theory is that GRC allows organisations to open communication between, and deliver visibility across, programs. Breaking down department program silos provides employees with information that helps them meet their objectives and gives the organisation assurance that its processes are operating as designed.
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Maximizing ROI with the Microsoft-Polycom Unified Communications Solution
By Polycom | 27/6/2011
This white paper discusses how Microsoft® and Polycom® have formed a partnership to offer customers an end-to-end, fully interoperable unified communications (UC) solution that combines presence-based, real-time instant messaging (IM), voice, video, and data to immediately lower business costs, improve productivity, and achieve a faster return on investments (ROI). Read on.
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CIO Perspectives: Best-Practice Approaches to Deploying Video Collaboration Across the Enterprise
By Polycom | 20/10/2011
This whitepaper helps CIOs looking to adopt telepresence solutions within their organisation build the business case for video collaboration within a unified communications environment. Sharing best-practice approaches and real-life examples from like-minded CIOs across Asia Pacific such as those of global consulting firm KPMG, manufacturer Indian Farmers Fertiliser Cooperative (IFFCO), China Merchants Bank, Huabao Shoes, Inpex and Japan’s Astellas Pharma Inc., the whitepaper looks at how these organisations successfully deployed video collaboration across their organisation and encouraged adoption, achieving rapid ROI and satisfying key business objectives.
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The Power of Collaboration within Unified Communications
By Polycom | 18/3/2011
Business Case Considerations for Improving Enterprise Performance. As you consider the opportunities to improve speed and agility across your enterprise, identify operations and processes where faster and better-informed decision-making can make a tangible difference in the performance of the business. As a point of reference, we have seen enterprises achieve significant gains in these areas not only with workflows and processes that involve mobile or virtual workers, but also with fixed-location employees as well. In the following sections, we will examine a number of these areas, and illustrate the business benefits using the experiences of real enterprises that have incorporated collaboration into their mainstream business processes and workflows.
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Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011
This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.
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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
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Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction
By Shoretel | 10/2/2011
This paper examines the impact of ineffective communication between the contact center and experts and how it can lead to lost opportunities or lower customer satisfaction. It also looks at how unified communications (UC) tools help solve these issues, and ultimately help increase customer satisfaction.
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Demystifying Unified Communications
By Shoretel | 2/5/2011
Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.
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ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.
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