White Papers: unified communications




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Maximizing ROI with the Microsoft-Polycom Unified Communications Solution
By Polycom | 27/6/2011
This white paper discusses how Microsoft® and Polycom® have formed a partnership to offer customers an end-to-end, fully interoperable unified communications (UC) solution that combines presence-based, real-time instant messaging (IM), voice, video, and data to immediately lower business costs, improve productivity, and achieve a faster return on investments (ROI). Read on.
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NEWS AND VIEWS ON REAL-TIME UNIFIED COMMUNICATIONS
By Avaya | 13/5/2011
Avaya Crashes the Video Party
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SHOULD UNIFIED MESSAGING STILL BE A KEY PART OF YOUR UNIFIED COMMUNICATIONS STRATEGY?
By Avaya | 13/5/2011
Unified Messaging (UM) may not be the most fashionable topic at the moment – yet the productivity gains it can provide remain undiminished. Organisations thinking about implementing Unified Communications (UC) need to think carefully about how UM fits into their overall communications plan, as well as how they will integrate and rollout new services.
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Demystifying Unified Communications
By Shoretel | 2/5/2011
Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.
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The Power of Collaboration within Unified Communications
By Polycom | 18/3/2011
Business Case Considerations for Improving Enterprise Performance. As you consider the opportunities to improve speed and agility across your enterprise, identify operations and processes where faster and better-informed decision-making can make a tangible difference in the performance of the business. As a point of reference, we have seen enterprises achieve significant gains in these areas not only with workflows and processes that involve mobile or virtual workers, but also with fixed-location employees as well. In the following sections, we will examine a number of these areas, and illustrate the business benefits using the experiences of real enterprises that have incorporated collaboration into their mainstream business processes and workflows.
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Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011
This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.
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Tearing Down the Walls: Using Unified Communications to Improve Customer Satisfaction
By Shoretel | 10/2/2011
This paper examines the impact of ineffective communication between the contact center and experts and how it can lead to lost opportunities or lower customer satisfaction. It also looks at how unified communications (UC) tools help solve these issues, and ultimately help increase customer satisfaction.
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ASSESSING THE BUSINESS AND FINANCIAL IMPACT OF IP UNIFIED COMMUNICATIONS SYSTEMS
By Shoretel | 1/2/2011
This white paper is to present and discuss the ShoreTel TCO Tool—an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.
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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011
Best Practice Tips on building a Comprehensive Business Case for Unified Communications
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