White Papers: workflow




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Configuration, Not Coding
By Nimsoft | 22/5/2012
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customisation. This paper can show how organisations can complete their initial deployments quickly, easily and adapt efficiently to the evolving needs of the business with Nimsoft Service Desk.
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Why performance management? A guide for the midsize organisation
By IBM | 21/2/2012
Midsize organisations are uniquely positioned to take advantage of a performance management approach to business. Compared with larger companies, they have more agility to bring information and people together and respond faster to changing market conditions. With one performance management solution, midsize companies can turn disconnected data into information, turn information into valuable insight and turn insight into action.
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