RealNetworks apologises for invading user privacy

In response to widespread criticisms that it breached user privacy, Real Networks has apologised to users as it issued a patch that will prevent its RealJukebox software from surreptitiously monitoring user behaviour. The company also promised to revamp its privacy policy.

The new software patch will also prevent such data from being sent to RealNetworks or other third parties, RealNetworks said in a statement. The move came after reports revealed that personal information about users of the company's RealJukebox was being sent to RealNetworks without users' knowledge or consent.

RealJukebox is a widely used software application that lets users download compressed music files onto their PCs and then listen to them either on the PC or via a portable digital music player.

RealNetworks claimed it was only collecting "aggregate" statistics on how RealJukebox is used, rather than gathering information on individual users.

"We made a mistake in not being clear enough to our users about what kinds of data was being generated and transmitted by the use of RealJukebox. We respect and value the privacy of our users, and we deeply apologise for doing anything that suggests otherwise," said Rob Glaser, chairman and chief executive officer of RealNetworks, in the statement.

The company has nonetheless stopped collecting data until after it develops a way to get users consent and makes privacy enhancements to its software, the statement said. It has also stopped asking users to provide their e-mail address and name when they download its software.

RealNetworks said that it has also begun an immediate review of its privacy and data collection practices.

More information on the patch can be found at http://www.real.com/rjcentral/privacyupdate.html

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

MUNICH

PC World
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?