Outlook won't print

Some PC World readers have reported that after installing Internet Explorer 5 (IE5) they are no longer able to print from Microsoft Outlook. No error messages seem to appear.

Microsoft has confirmed that there is a bug in the way IE5 interacts with Outlook.

The issue only affects people who have Outlook installed on their PC and while installing IE5, chose either the "Minimal Installation" or did not select Outlook Express 5 in the "Customize your browser" option.

Solution

The problem is fixed by installing Outlook Express 5 with IE5. This will restore the ability to print in Outlook. No explanation was offered by Microsoft as to why this mysterious problem occurs.

The two most reliable fixes are to download Outlook Express 5 from the Microsoft Web site (you will need to be very patient) or use the PC World CD to reinstall IE5 with Outlook Express 5.

Using the PC World CD to install IE5 and Outlook Express 5:

1. Backup crucial files on your system.

2. Uninstall IE5 via Windows Control Panel "Add/Remove Programs". Your PC will require a restart.

3. Insert the PC World CD. Run cdsetup.exe in the folder D:\browser\IE5 (where D is the letter of your CD ROM)4. View the release notes and then start the installation procedure.

5. After accepting the Licence Agreement, you will be given two options. Select the option "Customize your browser" and the Next button.

6. Now scroll down and select Outlook Express. This is also a good opportunity to select other useful components not available in the basic browser installation.

7. The installation procedure will now go through and update your system and require a restart. If you get a message from the "Beta Team", don't be concerned.

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Scott Mendham

PC World
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