Outlook won't print

Some PC World readers have reported that after installing Internet Explorer 5 (IE5) they are no longer able to print from Microsoft Outlook. No error messages seem to appear.

Microsoft has confirmed that there is a bug in the way IE5 interacts with Outlook.

The issue only affects people who have Outlook installed on their PC and while installing IE5, chose either the "Minimal Installation" or did not select Outlook Express 5 in the "Customize your browser" option.

Solution

The problem is fixed by installing Outlook Express 5 with IE5. This will restore the ability to print in Outlook. No explanation was offered by Microsoft as to why this mysterious problem occurs.

The two most reliable fixes are to download Outlook Express 5 from the Microsoft Web site (you will need to be very patient) or use the PC World CD to reinstall IE5 with Outlook Express 5.

Using the PC World CD to install IE5 and Outlook Express 5:

1. Backup crucial files on your system.

2. Uninstall IE5 via Windows Control Panel "Add/Remove Programs". Your PC will require a restart.

3. Insert the PC World CD. Run cdsetup.exe in the folder D:\browser\IE5 (where D is the letter of your CD ROM)4. View the release notes and then start the installation procedure.

5. After accepting the Licence Agreement, you will be given two options. Select the option "Customize your browser" and the Next button.

6. Now scroll down and select Outlook Express. This is also a good opportunity to select other useful components not available in the basic browser installation.

7. The installation procedure will now go through and update your system and require a restart. If you get a message from the "Beta Team", don't be concerned.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Scott Mendham

PC World
Show Comments

Father’s Day Gift Guide

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?