Outlook won't print

Some PC World readers have reported that after installing Internet Explorer 5 (IE5) they are no longer able to print from Microsoft Outlook. No error messages seem to appear.

Microsoft has confirmed that there is a bug in the way IE5 interacts with Outlook.

The issue only affects people who have Outlook installed on their PC and while installing IE5, chose either the "Minimal Installation" or did not select Outlook Express 5 in the "Customize your browser" option.


The problem is fixed by installing Outlook Express 5 with IE5. This will restore the ability to print in Outlook. No explanation was offered by Microsoft as to why this mysterious problem occurs.

The two most reliable fixes are to download Outlook Express 5 from the Microsoft Web site (you will need to be very patient) or use the PC World CD to reinstall IE5 with Outlook Express 5.

Using the PC World CD to install IE5 and Outlook Express 5:

1. Backup crucial files on your system.

2. Uninstall IE5 via Windows Control Panel "Add/Remove Programs". Your PC will require a restart.

3. Insert the PC World CD. Run cdsetup.exe in the folder D:\browser\IE5 (where D is the letter of your CD ROM)4. View the release notes and then start the installation procedure.

5. After accepting the Licence Agreement, you will be given two options. Select the option "Customize your browser" and the Next button.

6. Now scroll down and select Outlook Express. This is also a good opportunity to select other useful components not available in the basic browser installation.

7. The installation procedure will now go through and update your system and require a restart. If you get a message from the "Beta Team", don't be concerned.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Scott Mendham

PC World
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?