HP to offer 24-hour Linux support

Hewlett-Packard is throwing its considerable weight in the services arena squarely behind Linux, announcing full support and services for the ever-popular open source OS as of May 3.

As the last leg of a three-pronged push behind Linux, HP is adding worldwide 24-hour support to its Linux-ready line of hardware and software. HP will leverage its extensive existing services and support infrastructure to serve the burgeoning user-base of Linux.

"Our view of Linux is pragmatic but very optimistic," said Wayne Caccamo, director of HP's open source solutions organisation. "The question is what market Linux will dominate."

Included in the new services package is support for all major Linux distributions, including Red Hat, Caldera, Suse and Pacific Hi-tech. For a base fee per server per month, users will gain unlimited phone-in and electronic call submittal access with a commitment of a two-hour response time. HP is also providing free access to Linux information on its Web site.

"We're calling it open support for open source," said Kristy Ward, HP's Linux support marketing manager.

HP's interest and support of Linux is, not surprisingly, not as altruistic as the open source movement itself. The company feels that Linux levels the playing field in the development arena and can be used as a strategic advantage against arch rival Sun Microsystems.

"There are a couple of areas that it makes sense for HP to make Linux a strategic direction," said Caccamo. "Sun, for example, has no Intel solution, and they cannot respond to an HP/Linux server. So relative to Sun, there is a strong incentive for HP to hit certain market spaces that Sun is not able to."

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Dan Briody

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?