HP to offer 24-hour Linux support

Hewlett-Packard is throwing its considerable weight in the services arena squarely behind Linux, announcing full support and services for the ever-popular open source OS as of May 3.

As the last leg of a three-pronged push behind Linux, HP is adding worldwide 24-hour support to its Linux-ready line of hardware and software. HP will leverage its extensive existing services and support infrastructure to serve the burgeoning user-base of Linux.

"Our view of Linux is pragmatic but very optimistic," said Wayne Caccamo, director of HP's open source solutions organisation. "The question is what market Linux will dominate."

Included in the new services package is support for all major Linux distributions, including Red Hat, Caldera, Suse and Pacific Hi-tech. For a base fee per server per month, users will gain unlimited phone-in and electronic call submittal access with a commitment of a two-hour response time. HP is also providing free access to Linux information on its Web site.

"We're calling it open support for open source," said Kristy Ward, HP's Linux support marketing manager.

HP's interest and support of Linux is, not surprisingly, not as altruistic as the open source movement itself. The company feels that Linux levels the playing field in the development arena and can be used as a strategic advantage against arch rival Sun Microsystems.

"There are a couple of areas that it makes sense for HP to make Linux a strategic direction," said Caccamo. "Sun, for example, has no Intel solution, and they cannot respond to an HP/Linux server. So relative to Sun, there is a strong incentive for HP to hit certain market spaces that Sun is not able to."

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Dan Briody

PC World
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?