Is the warranty worth anything?

I read PC World's story on Windows 98 and (unwisely) decided to try it.

The installation process was carried out precisely according to the instructions in the manual and apparently proceeded smoothly. At the end, I ran the disk maintenance programs. I was then confronted by a screen advising me that this program had performed an illegal operation and would be shut down. The screen and mouse locked up and did not respond to re-booting or any other commands. I was left with no alternative but to switch off.

Upon re-starting, the set up presented me with a DOS screen advising that Windows 98 could not load because a file "Win com" was missing. The start up disk, which I had made during installation, could not start Windows 98 and I was forced to wait until the next business day to ring Microsoft. After waiting the usual lengthy period and accepting a charge of $35 I was eventually given instructions to extract the missing file and launch Windows 98.

All seemed well until I closed down the program and switched on. Again the same process. Again I had to ring Microsoft, wait and be given another set of instructions to insert the missing file. This time all seemed well except that my icons would not launch the expected programs, the Office shortcut bar would only launch Word, my Internet favourites file was lost along with my Internet connection.

Having tediously rectified these matters, I re-installed Windows 98 from scratch and hoped this would be the end. However Windows 98 now takes an interminable time to finally advise me that it will only start in "Safe Mode" and that not always reliably. Often I cannot print for unknown reasons. I am trying this hoping that I can finish before it again crashes.

I have not installed FAT32, or any disk compression tools. My Dr. Solomon's ani-virus was switched off during installation. I did not attempt any installation procedures other than those in the standard CD ROM upgrade, which I purchased.

I know of one other person who has had a similar experience. Have any of your readers had similar experiences? What is the cause of this problem?

I am sorry that I have installed this program as it has done the opposite of what I expected from the advertising. It has been unreliable, unstable and very slow. I hope that when I un-install it, I will once again have the old stable reliable Windows 95 OS.

Surely Microsoft can do better than to charge $35 for assistance with what appears to be a serious fault with one of their new programs. Is their warranty worth anything?

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Warren Millist

PC World
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?