Is the warranty worth anything?

I read PC World's story on Windows 98 and (unwisely) decided to try it.

The installation process was carried out precisely according to the instructions in the manual and apparently proceeded smoothly. At the end, I ran the disk maintenance programs. I was then confronted by a screen advising me that this program had performed an illegal operation and would be shut down. The screen and mouse locked up and did not respond to re-booting or any other commands. I was left with no alternative but to switch off.

Upon re-starting, the set up presented me with a DOS screen advising that Windows 98 could not load because a file "Win com" was missing. The start up disk, which I had made during installation, could not start Windows 98 and I was forced to wait until the next business day to ring Microsoft. After waiting the usual lengthy period and accepting a charge of $35 I was eventually given instructions to extract the missing file and launch Windows 98.

All seemed well until I closed down the program and switched on. Again the same process. Again I had to ring Microsoft, wait and be given another set of instructions to insert the missing file. This time all seemed well except that my icons would not launch the expected programs, the Office shortcut bar would only launch Word, my Internet favourites file was lost along with my Internet connection.

Having tediously rectified these matters, I re-installed Windows 98 from scratch and hoped this would be the end. However Windows 98 now takes an interminable time to finally advise me that it will only start in "Safe Mode" and that not always reliably. Often I cannot print for unknown reasons. I am trying this hoping that I can finish before it again crashes.

I have not installed FAT32, or any disk compression tools. My Dr. Solomon's ani-virus was switched off during installation. I did not attempt any installation procedures other than those in the standard CD ROM upgrade, which I purchased.

I know of one other person who has had a similar experience. Have any of your readers had similar experiences? What is the cause of this problem?

I am sorry that I have installed this program as it has done the opposite of what I expected from the advertising. It has been unreliable, unstable and very slow. I hope that when I un-install it, I will once again have the old stable reliable Windows 95 OS.

Surely Microsoft can do better than to charge $35 for assistance with what appears to be a serious fault with one of their new programs. Is their warranty worth anything?

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Warren Millist

PC World
Show Comments

Most Popular Reviews

Latest News Articles


PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?