I cannot feel sorry for Microsoft

No, I don't think Microsoft are being treated unfairly. Having as a relatively senior person in my past employment been provided with a Windows 3.1 working environment which was a "taken for granted mystery", I found upon taking wing on my own, some joy in more fundamental computing with DOS, returning to Windows after having gained some, millions of people around the world cannot be wrong. Windows is good. So I continued developing my understanding of IT using W95, warts and all.

Being a bit isolated in a rural setting and seeking access to computer educational facilities, I reckoned the Web would provide what I needed. Finding that my facility with an early version of Netscape was lacking I downloaded IE. After gaining some more feeling for what I was doing, I tried MS Fax. Then I went back to Netscape to find that I could not handle it. Non-functional. Earnestly believing that computers do exactly what you tell them, I became convinced of my incompetence.

Then I found that my fax package did not function either. I spent about two days going through the events and came up with the thought that file name alterations could have been in some way involved. Then came the avalanche thought, soon confirmed by the discomfort of some vendor-type people to whom I spoke and eventually a knowledgable person who indicated that I was not far off the track -- Microsoft had arranged that this disruption would occur.

That was all some time ago, but I cannot forgive them for the time wasting they put me through, but more particularly for their making me, one of their customers, feel like an idiot for two days. They would probably say "you should have asked", and I would reply "In my state of ignorance, I trusted you."

So I cannot feel sorry for them. I can only shake my head at their staggering presumption that business outcomes justify their actions. Having been burned, I am not prepared to buy only MS -- my systems will always be sourced competitively. I would like to upgrade to W98. But until I can use Netscape without problems, I certainly will not.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Warwick Nichols

PC World
Show Comments

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?