I cannot feel sorry for Microsoft

No, I don't think Microsoft are being treated unfairly. Having as a relatively senior person in my past employment been provided with a Windows 3.1 working environment which was a "taken for granted mystery", I found upon taking wing on my own, some joy in more fundamental computing with DOS, returning to Windows after having gained some, millions of people around the world cannot be wrong. Windows is good. So I continued developing my understanding of IT using W95, warts and all.

Being a bit isolated in a rural setting and seeking access to computer educational facilities, I reckoned the Web would provide what I needed. Finding that my facility with an early version of Netscape was lacking I downloaded IE. After gaining some more feeling for what I was doing, I tried MS Fax. Then I went back to Netscape to find that I could not handle it. Non-functional. Earnestly believing that computers do exactly what you tell them, I became convinced of my incompetence.

Then I found that my fax package did not function either. I spent about two days going through the events and came up with the thought that file name alterations could have been in some way involved. Then came the avalanche thought, soon confirmed by the discomfort of some vendor-type people to whom I spoke and eventually a knowledgable person who indicated that I was not far off the track -- Microsoft had arranged that this disruption would occur.

That was all some time ago, but I cannot forgive them for the time wasting they put me through, but more particularly for their making me, one of their customers, feel like an idiot for two days. They would probably say "you should have asked", and I would reply "In my state of ignorance, I trusted you."

So I cannot feel sorry for them. I can only shake my head at their staggering presumption that business outcomes justify their actions. Having been burned, I am not prepared to buy only MS -- my systems will always be sourced competitively. I would like to upgrade to W98. But until I can use Netscape without problems, I certainly will not.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Warwick Nichols

PC World
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?