Telstra ADSL outage cuts off ISP partners

Four Telstra wholesale customers suffered nationwide disruptions to their ADSL service earlier this month due to 10 faulty Broadband Remote Access Servers (BRAS) which prevented customers logging onto the network.

Netspace, one of the affected ISPs, was offline from 7.30am until after 11pm on April 6 as Telstra reset the offending units, a process staged over several hours to minimise the impact on customers.

Netspace tech support said the "nation wide issue with Telstra's ADSL service was preventing [customer's] authentification information getting to Netspace servers".

The ISP was promised a fix by 10.32pm, however at 11pm subscribers were still without access. No deadlines had been broken prior to this but Netspace ADSL users in NSW were affected by a related issue which began the previous day.

Customers were routed to dial-up Internet access during the outage much to the ire of at least one subscriber who said, "I'm not paying $60 a month for dial-up service. If I wanted that I could get it from Dodo for $10 bucks".

The troubles affected at least four other Telstra ISPs as well as BigPond itself.

A spokesperson for Telstra's consumer group said the damage was thankfully limited because those already logged onto the ADSL service were unaffected.

Telstra is laying blame for the disturbance on the BRAS equipment supplier whose identity it would not divulge. The incident has compounded existing complaints about the integrity of Telstra's broadband provision and given rise to the issue of compensation, particularly for prolonged breakdowns.

At about $60 a month customers are paying about $2 a day for ADSL compared to around $0.33 per day for dial-up.

A spokesperson for Telstra's wholesale group said all 130 of its ADSL wholesale partners had the option of a Service Level Guarantee (SLG) entitling them to fiscal compensation for downtime based on the length of the blackout and the number of customers affected. But she would not reveal the cost of the SLG or how many of Telstra's 130 partners had entered into such agreements.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?