Spoofing plague forces eBay to phones

Plagued by a growing epidemic of spoofers, spammers and phishers hijacking its brand name, online auctioneer eBay has dumped its e-mail-only support model to keep wary enterprise customers happy.

So bad is the fake eBay e-mail problem that larger and more lucrative players - predominantly retailers and resellers - are now being offered the costly option of phone support to keep them happy.

Thousands of businesses currently use eBay and other online auction sites to clear superceded or discounted stock, excess inventory and supply lines - with products ranging from laptops to cricket memorabilia.

The phone concession was revealed by eBay Australia's managing director Simon Smith at the launch of a new safety handbook for e-commerce consumers in Sydney last week.

Smith said eBay in the US had already introduced call centres to deal with its volume customers in recognition of the fact that many customers felt they needed a secondary form of contact with the auction site's staff over and above e-mail.

While the US phone service for merchants and enterprise customers is already up and running, Smith would not give details as to when Australian phone support would start.

However, he conceded eBay is definitely considering extending phone support locally.

"We will make an announcement when we make an announcement," Smith said.

He also ruled out verifying customer or merchant identity credentials over and above the identity checks currently offered by credit card providers and online payments broker PayPal.

A wholly owned subsidiary of eBay, PayPal currently charges customers a refundable $US1.95 fee to verify identity details, subject to authentication. Meanwhile, non-enterprise eBay customers are being issued a user-friendly guide on how to stay safe online including a bevy of tips on avoiding fraud.

Launching the guide, Attorney General Philip Ruddock commended eBay's commitment to educating Australians on electronic security - but added he generally preferred to shop at Westfield Hornsby (a Sydney suburb).

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Julian Bajkowski

Computerworld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?