Update: Epson refutes manipulation claims

Epson Australia is concerned that legal action in the US accusing the printing vendor of manipulating equipment in order to sell more ink could have a negative impact locally.

Last week it issued a statement refuting the allegations made in the lawsuits, claiming they were “without merit”.

Epson Australia director of marketing, Mike Pleasants, called the legal action “ill-founded” and said the vendor denied the accusations “vigorously”.

The controversy first arose in July when a Dutch consumer organisation alleged that Epson had misled consumers by prematurely warning them to replace ink cartridges.

The US lawsuit has charged Epson with using technology to block inkjet cartridges prematurely even though a substantial amount of ink still remains in the cartridge, so that consumers are paying for ink they can't actually use.

Epson has now sought advice from two US research companies, Lyra Research and CAP Ventures, which claim that running an ink cartridge completely dry could damage the hardware’s printing mechanism.

Imaging expert at Lyra Research, Jim Forrest, said that there may be some ink left over because of the design to protect the longevity of the printer.

Epson Australia is taking the same stance, adding that its cartridges are also priced on the usable volume of ink, not on the total volume of ink.

The small “safety” reserve of ink ensures consistent image quality and prevents damage that could be caused by drawing air bubbles into the print head when there is no ink remaining, according to Epson.

Epson Australia director of marketing, Mike Pleasants, said that this was a common practice, but did not want to be drawn on the practices of Epson's competitors.

Pleasants conceded that if consumers preferred, they could use a refill or third-party cartridge, but “this is not advised by Epson because we can not ensure that damage will not be done”.

He said Epson was concerned that recommending consumers to override the ink replacement message would cause poor quality prints and could damage the printers.

However, Epson insists that the smart chips are there to make the printer more user-friendly and not to stamp out competition posed by refill companies and cartridge clone-makers.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?