4000 left without broadband after ISPs fall-out

Some 4000 ISP customers were left broadband-less today after a partnership between two telco providers turned nasty, and public.

The partnership turned sour on Wednesday night when aaNet/DataCo surprised fellow ISP Exetel and posted on its Web site that it had cancelled over 4,000 ADSL tail circuits that were used by Exetel ADSL customers for their ADSL services.

aaNet/DataCo claims it has not been paid by Exetel for its services.

The result was 400 Exetel subscribers instantly lost their broadband with another 4,000 Exetel ADSL users affected on Thursday.

In response Exetel has spent most of Thursday resolving the issue and getting people re-connected.

"We have reached an interim agreement with Telstra whereby all of the circuits that are being cancelled by aaNet/DataCo will be reconnected by the end of today," wrote the Exetel ForumAdmin on the Exetel forum site.

The problems started on Wednesday when aaNet wrote on its Web site: "It is widely known that aaNet Communications Pty Ltd purchases Telstra ADSL tails on behalf of Exetel Pty Ltd. In turn this enabled Exetel to provide ADSL services to Exetel customers prior to Jan 28th. Today aaNet communications decided to sever that purchasing relationship with Exetel due to an unacceptable financial risk policy. Any arrangement between aaNet and Exetel ceases to exist from this point forward."

On its forum, Exetel said the aaNet/DataCo statement about Exetel's financial viability was "unsupported".

However, aaNet/DataCo's Lorraine Rose posted a copy on the aaNet/DataCo forum of a letter sent to Exetel of its agreement.

Part of it reads: "DataCo IT&T will order services for Exetel without prior payment to DataCo IT&T and Exetel promises to pay DataCo for those connections that result in an "actual service" within 10 days of the initial order. In return Exetel agrees that the Customers that are in the Telstra billing system as DataCo customers, do genuinely and undisputedly belong to DataCo and cannot be churned or disconnected or sold by Exetel or any associate or representative of Exetel."

It then says: "In the event that Exetel is unable to meet its obligations to DataCo IT&T, DataCo reserves the right to immediately, sell, reroute and bill the said "DataCo customers" as per this agreement."

In continuing in the theme of openness, a reader post on the Exetel forum site said: "I just think it's a shame that Exetel management/owners have pissed aaNet/DataCo management/owners off to this extent - be it financially or on a personal level."

Exetel's Forum moderator responded: "That never happened. The reverse happened and Exetel couldn't get away from the relationship fast enough to avoid this horrible situation.

"Exetel was meticulous and excessively well mannered in all of its dealings with DataCo/aaNet and went far beyond the bounds of any definition of reasonableness at every step of the way."

The moderator then claimed that aaNet/DataCo's Rose was eying the Exetel ADSL business but this was met with disapproval from the Exetel shareholders.

"Therefore she tried everything possible to make it impossible for Exetel to continue in business and when we avoided all of her nasty "surprises" she just decided to do as miuch (sic) damage as she could out of spite and jealousy.

"f there's another explanation I would be glad to hear it."

Tune into http://forum.exetel.com.au/viewtopic.php?t=13247&postdays=0&postorder=asc&start=0 and http://forums.aanet.com.au/viewtopic.php?t=5223 for more of the saga.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Howard Dahdah

PC World
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?