Outlook CRM tool

Prophet 2004 brings customer relation-ship management (CRM) techniques to Microsoft Outlook. Unlike Act 6, GoldMine 6.5, and even Microsoft’s own Business Contact Manager for Outlook 2003, this plug-in works directly inside Outlook. Not only does this keep all contact info in one place, it helps your system’s performance by reducing the number of programs you have to open to do your work.

Click here for a screen shot.

Installation places a Prophet folder within Outlook’s Personal Folders. Inside that Prophet folder, a Contact Manager subfolder lists existing Outlook contacts but lets you manage them in many more ways. You can send personalised e-mail to a group (with each recipient seeing only his or her own address) without opening Word to use the mail-merge function, and view in a single window all the e-mail and attachments sent by several different contacts. Prophet 2004’s Report Wizard makes it a breeze to create many types of custom reports based on your contact information. Opportunity Manager tracks potential sales leads, whether they are associated with your existing Outlook contacts or with new ones. Finally, the Prophet Administrator, accessed via a menu option in Contact Manager, lets you determine who has access to your opportunity data.

Prophet 2004 Price: $US150
Vendor: Avidian Technologies
URL: www.avidian.com

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Dennis O'Reilly

PC World
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