Retirement Benefits Fund of Tasmania selects DSTi STP solution for mission critical workflow infrastructure project
- 28 July, 2005 13:51
<p>RBF leads the charge to STP for state-based public sector superannuation funds</p>
<p>Sydney 28 July 2005 – DST International (DSTi), a leading provider of investment management and Business Process Management (BPM) solutions, today announced that Retirement Benefits Fund (RBF) of Tasmania has selected its automated workflow solution, AWD™. RBF will begin implementation of the AWD system in September 2005, gaining automated processing benefits for both staff and members.
RBF is Tasmania’s public sector superannuation fund and has been Tasmanian-owned and operated since it was established in 1904. Membership is available to people working on a casual, contract, permanent or temporary, full or part-time basis for a Tasmanian public sector employer and their spouses.
In 2004, the Fund recognised the need to improve the management of its current business processes and undertook a thorough and highly competitive review of all possible business process management solutions, finally selecting DSTi’s integrated AWD solution. The improved business infrastructure will facilitate a system able to scale to meet increased administrative processing demands for funds under management in the future.</p>
<p>“We realised that we needed to implement new cutting-edge technology across the business to better focus our staff on high value actions, management on the true cost of doing business and improve our commitment to our customers with enhancements such as self-service website capabilities. Our selection of DSTi we believe is in line with our business objectives -– namely providing a great return on investment for our members. We are glad to say that at the end of an exhaustive twelve month evaluation process they are the right fit for our business,” said Simon Gilles, CEO, Retirement Benefits Fund.</p>
<p>The implementation of the AWD solution transforms each letter, email, fax or phone call received into a format that is easily accessible by all RBF staff, and then with the incorporation of straight through processing (STP) greatly reduces the manual processing of paper documents within the organisation. By automatically routing routine work it frees up staff to focus on providing a higher quality experience for members, improves the quality and timeliness of information being provided to management and provides more information about each member each time they call – reducing waiting times and improving member care.</p>
<p>According to Ian Mathieson, CEO of DSTi Australasia, “This fully integrated solution allows organisations to become more efficient, more accountable and more cost effective.”</p>
<p>“Upon implementation of AWD, RBF will reduce duplication and costs through extensive process automation and work management, the fund manager will understand and stay ahead of operational issues thereby allowing it to make immediate and appropriate improvements to its business where necessary,” he concluded.</p>
<p>AWD is the most popular BPM solution globally (Gartner Group 23 January 2004). It is a comprehensive BPM solution that offers extended enterprise support, streamlines processes, integrates application systems and provides real-time business intelligence. AWD’s integrated capture services manage all information channels, including paper, fax, text, voice, web, data from files, messaging interfaces and others. The open and modular solution easily integrates with existing business systems, as well as the entire DSTi product range, MS Office products, IBM’s Websphere Suite™, the web, and many other applications.</p>
<p>About DST International (DSTi)
With 18 offices and over 1300 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and business process management software solutions and related services to 600 clients in 55 countries.
<p>About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organised domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centres in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DST's advanced technology and e-commerce solutions.</p>
<p>For more information please visit www.dstinternational or contact:</p>
<p>Cathryn van der Walt
12 Worlds Pty Limited
Tel: +61 402 327 633