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Interactive support resource enables NETGEAR enthusiasts to share networking product advice and recommendations

  • 02 August, 2005 11:15

<p>Sydney, Australia (August 2, 2005) – NETGEAR, (Nasdaq: NTGR), a worldwide provider of technologically advanced, branded networking products, has officially launched its online customer community forum, enabling visitors to access answers and solutions to common queries relating to their NETGEAR wired or wireless networking devices and other general networking topics.</p>
<p>NETGEAR Australia has played a major role in developing the new forum which, following months of success in pilot phase, has already received tens of thousands of postings and registered users. Complementing NETGEAR’s comprehensive knowledge base of frequently asked questions (FAQs), support documents and updated firmware and drivers, the forum provides users and enthusiasts with a channel to interact with each other and with qualified support technicians to learn more about NETGEAR products and the latest trends in networking.</p>
<p>“The interactive online forum has been trialled in Australia over the past six months and our local operations have been instrumental in driving the worldwide adoption of this initiative,” said Ian McLean, Asia-Pacific Vice President, NETGEAR . “It has already been really well received in Australia and we expect forum usage to steadily increase with the official launch of the site.</p>
<p>“The NETGEAR user forum is ideal for people of all technical levels, allowing them to discuss various aspects of networking in an open and accessible environment. It extends the level support that we can offer end users, and is yet another example of NETGEAR’s commitment to quality customer service.”</p>
<p>Along with advice on installation and usage, online community members can post queries and reply to topics related to their specific NETGEAR devices as well as general networking topics. The customer forum serves as a single point of reference for networking enthusiasts seeking recommendations on their next networking purchases, or tips on optimal configuration settings for their networking or multimedia devices. Access to the online forum is free and available to everyone. NETGEAR’s customer community forum can be found at http://forum1.netgear.com/support/</p>
<p>About NETGEAR, Inc.
NETGEAR® (Nasdaq: NTGR) designs technologically advanced, branded networking products that address the specific needs of small and medium business and home users. The Company's product offerings enable users to share Internet access, peripherals, files, digital multimedia content and applications among multiple personal computers and other Internet-enabled devices. NETGEAR is headquartered in Santa Clara, Calif. For more information, visit the company's Web site at www.netgear.com or call (408) 907-8000.</p>
<p>©2005 NETGEAR, Inc. NETGEAR® and the NETGEAR logo are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.</p>
<p>Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 for NETGEAR, Inc.:
This press release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Specifically, statements concerning expected performance characteristics, specifications, market acceptance, market growth, specific uses, user feedback and market position of NETGEAR’s customer community forum, products and technology are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management’s current expectations and are subject to certain risks and uncertainties, including, without limitation, the following: the customer community forum may not be able to address all of the support needs of end-users, the actual price, performance and ease of use of NETGEAR’s products may not meet the price, performance and ease of use requirements of end-users; the performance of NETGEAR’s products may be adversely affected by real world operating conditions; the ability of NETGEAR to market and sell its products and technology; the impact and pricing of competing products; and the introduction of alternative technological solutions. Further information on potential risk factors that could affect NETGEAR and its business are detailed in the Company’s periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled “Risk Factors Affecting Future Results”, pages 17 through 25, in the Company’s Quarterly Report on Form 10-Q for the fiscal quarter ended April 3, 2005, filed with the Securities and Exchange Commission on May 13, 2005. NETGEAR undertakes no obligation to release publicly any revisions to any forward-looking statements contained herein to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.</p>

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