Western Digital stretches out warranty life

Western Digital has increased the warranty period of some of its hard drives by standardising all enterprise drives to five years and desktop and notebook drives to three years.

Previously, some of these warranties were only valid for one year.

All drives sold through WD's authorised distributors, such as Achieva Technology, Esys, Ingram Micro, Synnex and Westan, and manufactured or purchased after June 1, are affected by the new policy.

WD's CEO, Arif Shakeel, said the move was to align the warranty period with customers' other systems.

"Many of our customers offer 3-year warranties on their desktop and notebook systems and 5-year warranties on their servers," he said. "WD's new warranty policy aligns with the industry standards and meets or exceeds customer expectations."

The decision was spurred by a recent survey of thousands of WD customers, which found that hard drive buyers overwhelmingly rate reliability as the most important feature in a drive, Shakeel said. Warranty, performance and capacity were also high on customers' lists of priorities.

WD desktop and notebook hard drives, including WD Scorpio, WD Caviar, WD Caviar SE and WD Caviar SE16 drive families, are now all covered by WD's 3-year warranty.

The company's enterprise drives, including WD Raptor and WD Caviar RE, are now supported with its 5-year warranty.

Spokesperson for WD, Steve Shattuck, said he did not expect the changes to the warranties to have any immediate effect on sales.

Synnex marketing manager, Daniel Feldman, said the move was a good one for the channel and for the distributor specifically.

"This is primarily a strategy to combat Seagate's five-year warranty and increase market share," he said. "It is also mainly targeting the systems integrator market, which is an important part of what we do."

More information about WD's warranty policy is posted at: http://support.wdc.com/warranty/policy.asp

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?