Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

32.6% of IT Executives Rank Improvements to Infrastructure or Increasing Productivity as Their Top Business Priorities, Finds IDC

  • 21 July, 2004 10:44

<p>NORTH SYDNEY, July 21st, 2004 – While (Information Technology Infrastructure Library) ITIL is not the only IT Service management (ITSM) related framework, it has by far the longest track record and the largest following globally. But does it have Executive 'mind-share' within Australian and New Zealand organisations today? A recent IDC study set out to understand the level of awareness of the ITIL standard and the key barriers or driving forces behind its adoption.</p>
<p>This study was conducted as part of IDC's end-user research to understand how Australian companies are adopting frameworks to improve operational efficiencies, in particular ITIL. Interviews were conducted with some of Australia and New Zealand's largest company CIOs and IT executives.</p>
<p>The IDC report, "Frameworks for a Picture-Perfect IT Organisation " discusses a specific issue: how the adoption of a formalised framework, ITIL in particular, can help a company manage its assets better with the ultimate objective of creating visible value for users and business customers.</p>
<p>The study found, that only 27.2% of respondents were aware of ITIL and it's benefits in enabling organisations to improve the efficiency and effectiveness of their IT operations. This same study also identified that 32.6% of IT Executives rank improvements to infrastructure or increasing productivity as their top business priority. Hence, this need to improve operational efficiencies should drive an increase in the adoption of standard methodologies and frameworks such as ITIL.</p>
<p>Of the 27.2% of IT Executives who are aware of ITIL, 47.9% have adopted the framework, with the majority of these being from larger organisations (55.8%). The driving force behind larger organisations adopting the ITIL standard includes improvements in operation efficiency and effectiveness (45.8%); and the ability to raise the maturity level of IT (41.7%).</p>
<p>IDC’s End User Research found that the costs to implement were the biggest single inhibitor for larger organisations. Other barriers included lack of available time and or resources to undertake the training and implementation, no upper management buy-in or low awareness. For smaller organisations the biggest inhibitors were insufficient staffing, cost to implement or no business requirement.</p>
<p>This report offers advice on how having a balanced view of frameworks and their capabilities is a key requisite to unlocking their potential value. It also covers success stories on how a number of organisations have embraced specific aspects of the ITIL framework and what benefits they have derived from their activities.</p>
<p>IDC concludes that there are excellent ROI opportunities in the implementation of ITIL and similar frameworks, and furthermore, that these initiatives can play a key role in IT/business alignment. However, this adoption cannot be an isolated action on the part of IT but must reflect a number of contextual issues within the enterprise.</p>
<p>"Cost and resources seem to be the biggest hurdles to adopting the ITIL standard. Although the results of adoption can reduce operational costs, improve efficiency and effectiveness and the governance of IT." Catherin Bennett, Director IDC User Programmes Australia &amp; New Zealand.</p>
<p>"The more automation you put around business processes the cheaper it'll be to run", Catherin Bennett, Director User Programmes Australia &amp; New Zealand.</p>
<p>To purchase this report, please contact Catherin Bennett on Ph: 02-9925 2259 or via email:</p>
<p>For press enquiries please contact:</p>
<p>Catherin Bennett</p>
<p>Director, User Programmes</p>
<p>Phone: 61 2 9925 2259</p>
About IDC’s ITEyewitness Reports:
ITEyewitness is one component of IDC's Management Portfolio for IT. Designed as a “How-to-do-it” report series for IT managers and practitioners, ITEyewitness focuses on topic areas that are proving challenging for IT Executives and rank in their top priorities. Each report in the series examines recent statistics from IDC surveys, actions for success, real-life success stories and case studies with clear and concise proven practices.</p>
<p>Additional information can be found at</p>
<p>IDC's Asia/Pacific Ubiquitous Mobility Conference in August 2004
"Harnessing the Mobile Giant to Transform Your Enterprise"</p>
<p>IDC's Ubiquitous Mobility event will help you understand the importance of adopting a mobile strategy, and it will transform both your mindset and your organisation. You will learn not only why you should not fear ubiquitous mobility but also why you should embrace it, and how you can control it.</p>
<p>Who should attend? CIOs CEOs, CFOs, line of business heads and others concerned about their company's IT&amp;T investments. Key IT staff, systems architects, and project managers tasked with implementing mobile and wireless projects should also attend.</p>
<p>Learn more at</p>
<p>Date: Tuesday 17th August 2004
Time: 8.30am - 4.00pm
Venue: Sydney - Star City Ballroom, 80 Pyrmont St, Pyrmont
Cost: Early Bird $395 if you register and pay by 5th August 2004 (Regular cost $550, save $155).</p>
<p>Register Today at or for further information contact Bree Charlton on phone (02) 9925 2200 or email</p>

Most Popular

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?