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RSA Security Survey Polls ANZ Consumer Confidence in Online Security

  • 30 November, 2005 13:34

<p>A recent poll of online banking and e-commerce customers conducted by RSA Security found a high degree of confidence about online banking security but less faith in the security of e-commerce transactions, and a wide range of opinions about who should be responsible for online security.</p>
<p>The poll of 184 respondents from Australia and New Zealand was conducted by RSA Security at an IT industry event hosted by Gartner Group. In response to a question on their confidence in the security of online banking, 14 percent of respondents declared themselves “very confident” and 43 “confident”. Only 8 percent described themselves as “very concerned” but 27 percent said they are “slightly concerned”.</p>
<p>Poll respondents were less confident about the security of their e-commerce transactions. Only 7 percent said they are “very confident” and 36 percent “confident” – lower on both counts than the level of confidence in online banking transactions. About the same number of e-commerce users as online banking customers declared themselves “very concerned” but a higher number (34 percent) said they are “slightly concerned” about the security of e-commerce transactions.</p>
<p>There was a wide range of opinions on who should be responsible for online security with 41 percent of responses claiming personal responsibility, and 36 percent indicating that the bank or e-commerce vendor should be responsible. Fourteen percent said “whoever owns the network or computer I am using” and 4 percent declared the government should be responsible. One respondent felt that “it’s all a matter of luck, so I don’t worry about it” and 5 percent were unsure.</p>
<p>“While it is heartening that consumers are starting to take personal responsibility for their online security, there is still not a broad understanding of the fact that everyone has a share of responsibility for authentication and access management,” said Mark Pullen, Territory Manager, RSA Security Australia &amp; New Zealand. “The government must ensure that the appropriate legal and regulatory safeguards are in place, the banks and vendors must have robust solutions and processes installed, and customers and institutions alike need to recognise that passwords are not a panacea – in fact they are a weak link.</p>
<p>“There are a number of alternative approaches to security solutions, but two-factor authentication – something you have plus something you know – and the use of one-time passwords generated and delivered via tokens, or even SMS messages, clearly have the edge in effectiveness. The real challenge is in getting the banks, vendors and consumers working together to maintain the integrity and effectiveness of the solutions. That’s something that can’t be totally regulated or guaranteed,” he said.</p>
<p>About RSA Security Inc.</p>
<p>RSA Security Inc. helps organisations confidently protect identities and information access. The company secures more than 15 million user identities, safeguards trillions of business transactions annually, and manages the confidentiality of data in tens of thousands of applications worldwide. RSA Security’s portfolio of award-winning solutions – including identity &amp; access management, secure mobile &amp; remote access, secure enterprise access, secure transactions and consumer identity protection – sets the standard in the industry. Our strong reputation is built on a 20-year history of ingenuity, leadership and proven technologies, and our more than 17,000 customers around the globe. Together with more than 1,000 technology and integration partners, RSA Security inspires confidence in everyone to experience the power and promise of the Internet. For more information, please visit</p>
<p>Media Contact:
John Back
Kinetics Pty Ltd
+61 2 9976 6611</p>

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