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QAS champions data accuracy for Call Centre experts

  • 07 July, 2004 10:20

<p>QAS champions data accuracy for Call Centre experts</p>
<p>Sydney - 7 July 2004 - QAS, leaders in address management software, has signed a deal with call centre specialists Insight CCS to supply QuickAddress Pro to ensure accuracy of address entry within the Western Australia based company’s Contact Centres.</p>
<p>QuickAddress Pro will be integrated with Insight’s Noetica contact centre software across the company’s three Contact Centres in Sydney, Perth and Tasmania - totaling some 180 seats. QuickAddress Pro ensures that all address data entered into the system by call centre agents is verified against a Postal Address Files (PAF), ensuring the entry of an accurate, real address.</p>
<p>Accurate address entry is essential for Insight, enabling them to provide the service levels their customer base requires. With customers in the local government, financial, insurance and direct retail space, data quality is of the utmost concern to ensure client service, support or products are delivered to the correct location.</p>
<p>Dene Christall, WA State Manager for Insight CCS said, “In our line of business we are constantly taking addresses from customers with queries or orders. We identified the need to pinpoint exact, true addresses, and QAS were able to supply a solution that integrates seamlessly with our Noetica Contact Centre software. The QuickAddress Pro solution ensures data accuracy and also improves efficiency by reducing the time required to enter address data.</p>
<p>“We have recently signed a deal with the Western Australian Local Government Association (WALGA) where Insight will be the supplier of choice for Contact Centre services to the 144 separate Shire Councils in the region. This will see our Contact Centre staff receiving calls from citizens reporting incidents such as fires, dog attacks and noise violations, where the entry of a correct, true address is vital to the provision of an effective service.”</p>
<p>“The QAS QuickAddress solution also allows us to verify addresses against PAFs in other countries, allowing us to effectively service clients based abroad such as UK based MCI Technologies.” said Christall.</p>
<p>QAS’s QuickAddress Pro reduces the number of keystrokes required to enter an address by up to 80 per cent, simultaneously verifying the address against postal services address files, resulting in improved call centre efficiency through reduced call times and consistently formatted, accurate address entries.</p>
<p>Glenn Parker, Managing Director Australia and New Zealand, QAS said, “This implementation with Insight CCS once again demonstrates how the QAS QuickAddress Pro product can significantly enhance the provision of quality service within the call centre arena. We are pleased to be working with a specialist such as Insight CCS to enable them to better service their customer base.”</p>
<p>-Ends-</p>
<p>About QAS Pty Ltd
QAS is the leading provider of address management solutions. Its range of QuickAddress software is based on a unique technology designed to effectively manage customer information, whether it be for out bound customer mailings, data input or capturing information over the phone. In December 1998, QAS became the first authorised AMAS (Address Matching Approval System) approved supplier of Address Matching software in Australia, and has since been working closely with Australia Post to promote the benefits of address management and data integrity. It is also an Endorsed Government Supplier. QAS was recently awarded third place in the 2002 ZDNet “Best Tech Employer” award and 34th Fastest Growing Company by BRW Fast 100. QAS Ltd. was founded in the UK in 1990 and due to market demand opened Australian offices in 1998, with headquarters in Sydney and additional offices in Melbourne, Perth and Canberra. QAS has also extended its operations with the opening of offices in the Netherlands, Boston and Singapore.</p>
<p>About Insight CCS
Insight Contact Centre Services are an Australian owned company operating nationally. Insight CCS are specialists in quality inbound call management solutions and outbound telemarketing projects with in excess of 15 years experience in service delivery, IT solutions and customer relations. Insight offers 24/7 human interface to clientele across a diverse range of industries including Communication Affiliates, Shires &amp; Councils, Universities, Legal and Finance Institutions, National Franchises and Global Companies. Insight CCS have Contact Centres in WA, NSW and Tasmania, with branches in VIC, SA. and QLD</p>
<p>Georgia Lennon - Marketing Manager, QAS Asia Pacific
T: (02) 9922 4422
Georgia.lennon@qas.com</p>
<p>Or</p>
<p>Amanda Wallace / Will McIntyre - Spectrum Communications
T: (02) 9954 3299
amandaw@spectrumcomms.com.au / willm@spectrumcomms.com.au</p>

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